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Não consigo acessar minha conta no Facebook

Posted

Quando faço o login da pagina no Facebook, a tela fica toda em branca, so aparece minha foro e meu nome.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • np-mswmp
  • Conduit Plugin
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Facebook Video Calling Plugin
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.732
  • NPWLPG
  • Office Live Update v1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20100101 Firefox/20.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0/WINNT/pt-BR/

Extensions

  • ALOT Appbar 1.0.17000 (appbar@alot.com)
  • Browser Helper Framework 1.4 (helperframework@zonemedia.com)
  • DealPly Shopping 2.0 (amo@dealplyshopping.com)
  • EasyTVBar 10.14.65.43 ({0c5b594c-635c-4ae3-ba64-134a1243244c})
  • Feedback 1.2.2 (testpilot@labs.mozilla.com)
  • FileConverter 1.1 10.14.65.43 ({4e8f6cb8-79e6-4def-8f44-6ffd56e07774})
  • SweetPacks Toolbar for Firefox 1.9.0.0 ({EEE6C361-6118-11DC-9C72-001320C79847})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG Do Not Track 12.0.0.2189 ({F53C93F1-07D5-430c-86D4-C9531B27DFAF}) (Inactive)
  • AVG Safe Search 12.0.0.2191 ({1E73965B-8B48-48be-9C8D-68B920ABC1C4}) (Inactive)
  • Facebook Share Button 1.6 ({d4e0dc9c-c356-438e-afbe-dca439f4399d}) (Inactive)
  • Hao123 toolbar 2.0.0 ({97A78363-B868-4B48-AC91-A783A31215AF}) (Inactive)
  • IMinent Toolbar 4.51.0 ({C9B68337-E93A-44EA-94DC-CB300EC06444}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Microsoft Choice Guard 2.0 (ChoiceGuard@Microsoft) (Inactive)
  • MyFunCards 3.50.1.708 (5mffxtbr@MyFunCards_5m.com) (Inactive)
  • SiteRanker 1.0 (siteranker@siteranker.com) (Inactive)
  • Skype Click to Call 6.4.0.11328 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Smiley Bar for Facebook 1.0.0.3 (statuswinks@StatusWinks) (Inactive)
  • SpecialSavings 2.0.0.1 (SpecialSavings@SpecialSavings.com) (Inactive)
  • SpeedAnalysis.com 1.0.0.1 (speedanalysis@SpeedAnalysis.com) (Inactive)
  • VideoDownloadConverter 2.71.0.60687 (4zffxtbr@VideoDownloadConverter_4z.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6200
  • adapterDescription2:
  • adapterDeviceID: 0x0221
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 9-27-2009
  • driverDate2:
  • driverVersion: 6.14.11.9107
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6200 )
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://isearch.babylon.com/?affID=121173&tl=gkn316999&babsrc=HP_ss&mntrId=48990015F246808A
  • browser.startup.homepage_override.buildID: 20130320062118
  • browser.startup.homepage_override.mstone: 20.0
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1363466392
  • places.history.expiration.transient_current_max_pages: 26826
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.cache: False
  • privacy.cpd.cookies: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
Ralph Daub
  • Administrator
58 solutions 431 answers

Olá marciamachado,

Pelo que entendi, ao acessar uma página do Facebook, você consegue ver somente sua foto e seu nome.

O artigo Problemas ao usar o Facebook no Firefox descreve solução para diversos problemas. Talves seja necessário limpar o cache do Firefox.

Espero que essa informações sejam úteis. Por favor nos informs se isso resolve seu problema.

Abraços,

- Ralph

Helpful Reply

Boa Noite, infelizmente fiz tudo isso, mas não resolveu, estou acostumada em usar o Mozilla para o facebook, não sei mais o que faço, já tentei outros navegadores e consegui, mas gosto do Mozilla. Me ajudem por favor.

Ralph Daub
  • Administrator
58 solutions 431 answers

Olá marciamachado,

Sinto muito que a solução fornecida não resolveu o seu problema. Infelizmente, não estou certo do que poderia causar esse problema com o Facebook.

Talvez seja necessário utilizar o recurso de restaurar o Firefox. Por favor, siga as instruções do artigo Restaurar o Firefox - corrija a maioria dos problemas facilmente.

Por favor nos informe se isso resolver sua dificuldade.

Obrigado,

- Ralph