Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Error message when trying to sync: "Please try again."


I had to format my HDD and reinstall everything. Previously I had set up Firefox Sync so I could retrieve all my bookmarks and whatnot. When I put in the 3 part code to retrieve said data, it gives me an error saying "Please try again." No error code or explanation, just that. Originally, the servers were having issues so I decided that was the issue. But now that the servers are in normal condition, it still gives me the same error.

Additional System Details


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

  • Top 10 Contributor
416 solutions 4930 answers

Check thhis

Question owner

The problem with that is I cannot retrieve a sync code for that installation because that installation was deleted when I formatted my hard drive. The only thing I have left is the 3-part code.

  • Top 10 Contributor
416 solutions 4930 answers

Check here

Question owner

And from here?

These don't seem to address my problem

  • Top 10 Contributor
  • Moderator
10761 solutions 96858 answers

If you do not have a backup of the sync key then the data that is stored on the Sync server can no longer be accessed and is lost.

Question owner

What is a backup of the sync key? I have a digital photograph of the sync key that yields the "Please try again." error. How can I prevent this issue from occurring again in the future?

vsrawat 0 solutions 1 answers


The answer given above by Cor-el solved my problem. I could sync successfully. problem solved.