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Message says update invalid.

Posted

A message appeared for no apparent reason, saying "Update Failed. Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help."

This is the second time I got this message. The first time, I tried deleting the Firefox extensions directory. Obviously that didn't work.

About Firefox says there is no update.

A message appeared for no apparent reason, saying "Update Failed. Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help." This is the second time I got this message. The first time, I tried deleting the Firefox extensions directory. Obviously that didn't work. About Firefox says there is no update.

Additional System Details

Installed Plug-ins

  • Enables the interaction of Mathematica content with the latest installed version of Mathematica.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0.1
User Agent
Mozilla/5.0 (Windows NT 6.2; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
DOM Inspector
2.0.13
true
inspector@mozilla.org
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130226172142
browser.startup.homepage_override.mstone
19.0.1
dom.mozApps.used
true
extensions.lastAppVersion
19.0.1
gfx.direct3d.checkDX10
false
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1363656697
places.history.expiration.transient_current_max_pages
73781
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
NVIDIA GeForce 6150SE nForce 430
Adapter Drivers
nvd3dum
Adapter RAM
256
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
Device ID
0x03d0
DirectWrite Enabled
false (6.2.9200.16433)
Driver Date
10-2-2012
Driver Version
9.18.13.697
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics card because of unresolved driver issues.
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

jscher2000
  • Top 10 Contributor
8687 solutions 71011 answers

Firefox may display this message when the security certificate for an attempted automated update (or update check) does not match what is expected. This could occur if you are behind a proxy server, for example, in a business or via your security software.

Past threads with more discussion:

Firefox may display this message when the security certificate for an attempted automated update (or update check) does not match what is expected. This could occur if you are behind a proxy server, for example, in a business or via your security software. Past threads with more discussion: * [https://support.mozilla.org/en-US/questions/815130 "Something is trying to trick Firefox into accepting an insecure update. Please contract your network provider and seek help."] - third party versions of Firefox, virtualized installations, malware, other scenarios * [https://support.mozilla.org/en-US/questions/919214 "Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help."] - Microsoft Forefront Threat Management Gateway
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157849 answers

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.


Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences ---- Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox. Download a fresh Firefox copy and save the file to the desktop. *Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software. *Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox. If you keep having problems then also create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall