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rover ebay problem

Posted

About a two weeks ago I could no longer access any EBAY URLs on their rover.ebay.com server.

I can access them through Explorer but NOT Firefox. Need some help in finding the problem.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Talk Plugin Video Accelerator version:0.1.44.24
  • Version 3.15.2.12038
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Autofill Engine for Gecko and Webkit-based web browsers
  • 5.1.20125.0
  • VLC media player Web Plugin 2.0.2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • AmazonMP3DownloaderPlugin 1.0.15
  • HP Product Detection Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • 1.9.0042.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com)
  • All-in-One Gestures 0.25.1 ({8b86149f-01fb-4842-9dd8-4d7eb02fd055})
  • Browsing Protection 1.10 (litmus-ff@f-secure.com)
  • Ghostery 2.9.2 (firefox@ghostery.com)
  • HP Detect 1.0.6.1 ({ab91efd4-6975-4081-8552-1b3922ed79e2})
  • JavaScript Debugger 0.9.89 ({f13b157f-b174-47e7-a34d-4815ddfdfeb8})
  • JavaScript Deobfuscator 1.6.3 (jsdeobfuscator@adblockplus.org)
  • JS Deminifier 1.0.7 (jsdeminifier@murphy.ben.name)
  • Preloader (for Firefox) 1.1 ({8a8c1ada-2504-45c6-a2d2-265591abbd00})
  • Screenshoter 1.01 ({d9babd10-47de-11df-9879-0800200c9a66})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Vlc context menu 0.7.2 (vlcplaylist@helgatauscher.de)
  • DivX Plus Web Player HTML5 <video> 2.1.2.145 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • PhotoJoy US Community Toolbar 3.18.0.7 ({f2c43291-151e-499c-98a7-923c120b88fa}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) 82915G/GV/910GL Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2582
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.14.10.4764']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 9-20-2005
  • driverDate2:
  • driverVersion: 6.14.10.4396
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.14.10.4764']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'6.14.10.4764']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.browsewithcaret: True
  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 573440
  • browser.cache.memory.capacity: 65536
  • browser.display.show_image_placeholders: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.openintab: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.max_resumed_crashes: 100
  • browser.startup.homepage: www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KWARICHL5
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • browser.tabs.closeButtons: 1
  • browser.tabs.opentabfor.middleclick: True
  • browser.tabs.tabMinWidth: 100
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autocomplete.enabled: True
  • browser.urlbar.autoFill: False
  • browser.urlbar.autofill: True
  • browser.urlbar.hideGoButton: True
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • general.autoScroll: False
  • gfx.blacklist.suggested-driver-version: 6.14.10.4764
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • network.http.proxy.pipelining: True
  • network.http.request.max-start-delay: 0
  • network.prefetch-next: True
  • places.database.lastMaintenance: 1363208193
  • places.history.expiration.transient_current_max_pages: 83662
  • places.history.expiration.transient_optimal_database_size: 133858426
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

i'm getting error "The eBay page or feature you are attempting to access is not responding."

checked in firefox and chrome...

Could you provide the error or snapshot

Question owner

Here's the troubleshooting log info ... I don't receive any 'error' information as you did. The browser just 'hangs'. But as I said if I copy the URL and paste it into IE it works fine.


 Application Basics
       Name
       Firefox
       Version
       19.0.2
       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Advanced SystemCare Surfing Protection
       1.0
       true
       ascsurfingprotection@iobit.com
       All-in-One Gestures
       0.25.1
       true
       {8b86149f-01fb-4842-9dd8-4d7eb02fd055}
       Browsing Protection
       1.10
       true
       litmus-ff@f-secure.com
       Ghostery
       2.9.2
       true
       firefox@ghostery.com
       HP Detect
       1.0.6.1
       true
       {ab91efd4-6975-4081-8552-1b3922ed79e2}
       JavaScript Debugger
       0.9.89
       true
       {f13b157f-b174-47e7-a34d-4815ddfdfeb8}
       JavaScript Deobfuscator
       1.6.3
       true
       jsdeobfuscator@adblockplus.org
       JS Deminifier
       1.0.7
       true
       jsdeminifier@murphy.ben.name
       Preloader (for Firefox)
       1.1
       true
       {8a8c1ada-2504-45c6-a2d2-265591abbd00}
       Screenshoter
       1.01
       true
       {d9babd10-47de-11df-9879-0800200c9a66}
       Troubleshooter
       1.1a
       true
       troubleshooter@mozilla.org
       Vlc context menu
       0.7.2
       true
       vlcplaylist@helgatauscher.de
       DivX Plus Web Player HTML5 
       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}
       PhotoJoy US Community Toolbar
       3.18.0.7
       false
       {f2c43291-151e-499c-98a7-923c120b88fa}
 Important Modified Preferences
     Name
     Value
       accessibility.browsewithcaret
       true
       accessibility.typeaheadfind
       true
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size_cached_value
       573440
       browser.cache.memory.capacity
       65536
       browser.display.show_image_placeholders
       true
       browser.places.smartBookmarksVersion
       4
       browser.search.openintab
       false
       browser.search.useDBForOrder
       true
       browser.sessionstore.max_resumed_crashes
       100
       browser.startup.homepage
       www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KWARICHL5
       browser.startup.homepage_override.buildID
       20130307023931
       browser.startup.homepage_override.mstone
       19.0.2
       browser.tabs.closeButtons
       1
       browser.tabs.opentabfor.middleclick
       true
       browser.tabs.tabMinWidth
       100
       browser.tabs.warnOnClose
       false
       browser.urlbar.autocomplete.enabled
       true
       browser.urlbar.autofill
       true
       browser.urlbar.autoFill
       false
       browser.urlbar.hideGoButton
       true
       dom.mozApps.used
       true
       extensions.lastAppVersion
       19.0.2
       general.autoScroll
       false
       gfx.blacklist.suggested-driver-version
       6.14.10.4764
       network.cookie.prefsMigrated
       true
       network.http.max-connections
       48
       network.http.max-connections-per-server
       16
       network.http.max-persistent-connections-per-proxy
       16
       network.http.max-persistent-connections-per-server
       8
       network.http.pipelining
       true
       network.http.pipelining.maxrequests
       8
       network.http.proxy.pipelining
       true
       network.http.request.max-start-delay
       0
       network.prefetch-next
       true
       places.database.lastMaintenance
       1363208193
       places.history.expiration.transient_current_max_pages
       83662
       places.history.expiration.transient_optimal_database_size
       133858426
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.expose_full_path
       true
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.sanitizeOnShutdown
       true
       security.warn_viewing_mixed
       false
   user.js Preferences
   Your profile folder contains a
     user.js file, which includes preferences that were not created by Firefox.
 Graphics
       Adapter Description
       Intel(R) 82915G/GV/910GL Express Chipset Family
       Adapter Drivers
       ialmrnt5
       Adapter RAM
       Unknown
       Device ID
       0x2582
       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4764 or newer.
       DirectWrite Enabled
       false (0.0.0.0)
       Driver Date
       9-20-2005
       Driver Version
       6.14.10.4396
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4764 or newer.
       Vendor ID
       0x8086
       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4764 or newer.
       AzureCanvasBackend
       cairo
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       none
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.4
       4.9.4
       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSUTIL
       3.14.1.0
       3.14.1.0

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

I think the URL is wrong,it's not working in safari

Question owner

The only problem is that it works with INTERNET EXPLORER. So it must be something regarding how the URL is handled. That's the mystery.