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From the bookmark toolbar cant sign out with the Yahoo "sign out" icon.

Posted

From the bookmark toolbar I can't sign out using the Yahoo "sign out" icon anymore. Deleting cache & cookies didn't help. I always use my own PC. Any help is appreciated. Thanx.

Chosen solution

If there are problems with updating then do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • 5.1.20125.0
  • Adobe PDF Plug-In For Firefox and Netscape 8.3.1
  • npmnqmp 989898989877
  • 1.9.0042.0
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Application Basics
Name
Firefox
Version
10.0.2
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Move Media Player
7
true
moveplayer@movenetworks.com
NoScript
2.6.5.8
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Troubleshooter
1.0a
true
troubleshooter@mozilla.org
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
20
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.nl/
browser.startup.homepage_override.buildID
20120215223356
browser.startup.homepage_override.mstone
rv:10.0.2
dom.disable_window_status_change
false
dom.max_chrome_script_run_time
0
dom.max_script_run_time
0
extensions.lastAppVersion
10.0.2
font.internaluseonly.changed
true
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d10
3
gfx.blacklist.layers.direct3d10-1
3
gfx.blacklist.layers.direct3d9
3
gfx.blacklist.layers.opengl
3
gfx.blacklist.webgl.angle
3
gfx.blacklist.webgl.msaa
3
gfx.blacklist.webgl.opengl
3
gfx.direct2d.disabled
true
layers.acceleration.disabled
true
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
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places.history.expiration.transient_current_max_pages
53458
places.history.expiration.transient_optimal_database_size
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places.last_vacuum
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privacy.clearOnShutdown.cookies
false
privacy.cpd.cookies
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privacy.cpd.history
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Graphics
Adapter RAM
Unknown
Adapter Drivers
vga framebuf vga256 vga64k
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
0/1. Blocked for your graphics card because of unresolved driver issues.

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Update your Firefox to latest version of Firefox

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Question owner

Hi iamjayakumars, Thanks for taking the trouble to help here. I' m afraid FF safe mode didn't help, nor has FF updating. The issue is still there.. In updating details it says that I have FF version 11.0 since two days, but "about FF" still shows version 10.0.2  !! Still waiting for the magic solution..

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96858 answers

Chosen Solution

If there are problems with updating then do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


Question owner

Hi cor-el, I followed your indications. I have made a clean reinstall of FF and deleted its program folder before reinstalling a fresh copy. Now I have FF version 20.0. Beautiful! But... the problem is still persisting. A reminding of the problem, I can't sign out of my yahoo account using the "sign out" icon (actually it is the sign out button in the FF bookmark toolbar). The resulting yahoo page shows the image attached. I can still use the sign out button in the yahoo program. Any solutions ? It seems that it isnt only a FF problem. It happens in IE8 also. So does that mean that it has nothing to do with FF ?

cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96858 answers

Helpful Reply

If you have bookmarked a specific link to log out and that link is no longer working the you need to delete this link. There is no guarantee that such a specific link keeps working and in such a case you need to abandon it and see if you can come up with a new link, but best is always to use a button or link on the website to log out.

Question owner

Well that bookmark was showing on the FF bookmark toolbar from day one after installing FF. It seems to have been "inherited" from the IE (you can see it in the screenshot I sent). It was right in front of you and useful since you don't have to bother to look for the yahoo sign out link which sometimes needed to load to show. And it seems that there were I don' t what bugs or glitches in yahoo itself or my pc that the link disappears after having showed. So the one on the bookmark was excellent and sure & spared all the trouble. But well since it stopped serving its goal one has to delete it. Thanks for your help and support.