X
Tap here to go to the mobile version of the site.

Support Forum

Crashing Firefox

Posted

Well seems to be a growing problem of firefox crashing which i am also suffering from, mines been happening for around 6 months and it's getting to the point where i'm sick of it now . I'v just done a clean vista install & firefox is still crashing.

Any help would really be gratefully appreciated .
Here is the report : 
Signature 	GraphWalker<scanVisitor>::DoWalk(nsDeque&) More Reports Search
UUID	28944601-a6ac-4ddf-ad0c-9a8bd2130316
Date Processed	2013-03-16 22:32:35
Uptime	214
Last Crash	1.1 days before submission
Install Age	2.4 days since version was first installed.
Install Time	2013-03-14 12:58:32
Product	Firefox
Version	19.0.2
Build ID	20130307023931
Release Channel	release
OS	Windows NT
OS Version	6.0.6000
Build Architecture	x86
Build Architecture Info	GenuineIntel family 6 model 15 stepping 13
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0x0
User Comments	
App Notes 	

AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02, AdapterSubsysID: 11231734, AdapterDriverVersion: 8.15.10.1930

D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+ 

Processor Notes 	sp-processor06.phx1.mozilla.com_22976:2008; Priority Job
EMCheckCompatibility	True
Winsock LSP	

MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] SEQPACKET 0 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{9A7A74B1-0CCC-471B-8070-310D2638363F}] SEQPACKET 4 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{9A7A74B1-0CCC-471B-8070-310D2638363F}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] SEQPACKET 1 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A7A74B1-0CCC-471B-8070-310D2638363F}] SEQPACKET 5 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A7A74B1-0CCC-471B-8070-310D2638363F}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID	0x8086
Adapter Device ID	0x2a02
Total Virtual Memory	2147352576
Available Virtual Memory	1676009472
System Memory Use Percentage	57
Available Page File	3177218048
Available Physical Memory	914186240

Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Related Bugs

    569688 VERIFIED DUPLICATE Firefox 3.7aX crash [@ GraphWalker<scanVisitor>::DoWalk(nsDeque&) ]
    500105 NEW --- Crash @ GraphWalker

Crashing Thread
Frame 	Module 	Signature 	Source
0 	xul.dll 	GraphWalker<scanVisitor>::DoWalk 	xpcom/base/nsCycleCollector.cpp:1245
1 	xul.dll 	GraphWalker<scanVisitor>::WalkFromRoots 	xpcom/base/nsCycleCollector.cpp:1227
2 	xul.dll 	nsCycleCollector::BeginCollection 	xpcom/base/nsCycleCollector.cpp:2852
3 	mozjs.dll 	JS_SetRuntimeThread 	js/src/jsapi.cpp:6960
4 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:627
5 	xul.dll 	nsThread::ThreadFunc 	xpcom/threads/nsThread.cpp:265
6 	nspr4.dll 	_PR_NativeRunThread 	nsprpub/pr/src/threads/combined/pruthr.c:395
7 	nspr4.dll 	pr_root 	nsprpub/pr/src/md/windows/w95thred.c:90
8 	msvcr100.dll 	_callthreadstartex 	f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c:314
9 	msvcr100.dll 	_threadstartex 	f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c:292
10 	kernel32.dll 	BaseThreadInitThunk 	
11 	ntdll.dll 	_RtlUserThreadStart
Well seems to be a growing problem of firefox crashing which i am also suffering from, mines been happening for around 6 months and it's getting to the point where i'm sick of it now . I'v just done a clean vista install & firefox is still crashing. Any help would really be gratefully appreciated . Here is the report : <pre><nowiki>Signature GraphWalker<scanVisitor>::DoWalk(nsDeque&) More Reports Search UUID 28944601-a6ac-4ddf-ad0c-9a8bd2130316 Date Processed 2013-03-16 22:32:35 Uptime 214 Last Crash 1.1 days before submission Install Age 2.4 days since version was first installed. Install Time 2013-03-14 12:58:32 Product Firefox Version 19.0.2 Build ID 20130307023931 Release Channel release OS Windows NT OS Version 6.0.6000 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 13 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02, AdapterSubsysID: 11231734, AdapterDriverVersion: 8.15.10.1930 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+ Processor Notes sp-processor06.phx1.mozilla.com_22976:2008; Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{9A7A74B1-0CCC-471B-8070-310D2638363F}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{9A7A74B1-0CCC-471B-8070-310D2638363F}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{75B8F4A3-8255-48B7-80A5-7DFBD35244A0}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A7A74B1-0CCC-471B-8070-310D2638363F}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A7A74B1-0CCC-471B-8070-310D2638363F}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x8086 Adapter Device ID 0x2a02 Total Virtual Memory 2147352576 Available Virtual Memory 1676009472 System Memory Use Percentage 57 Available Page File 3177218048 Available Physical Memory 914186240 Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit Related Bugs 569688 VERIFIED DUPLICATE Firefox 3.7aX crash [@ GraphWalker<scanVisitor>::DoWalk(nsDeque&) ] 500105 NEW --- Crash @ GraphWalker Crashing Thread Frame Module Signature Source 0 xul.dll GraphWalker<scanVisitor>::DoWalk xpcom/base/nsCycleCollector.cpp:1245 1 xul.dll GraphWalker<scanVisitor>::WalkFromRoots xpcom/base/nsCycleCollector.cpp:1227 2 xul.dll nsCycleCollector::BeginCollection xpcom/base/nsCycleCollector.cpp:2852 3 mozjs.dll JS_SetRuntimeThread js/src/jsapi.cpp:6960 4 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:627 5 xul.dll nsThread::ThreadFunc xpcom/threads/nsThread.cpp:265 6 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:395 7 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:90 8 msvcr100.dll _callthreadstartex f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c:314 9 msvcr100.dll _threadstartex f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c:292 10 kernel32.dll BaseThreadInitThunk 11 ntdll.dll _RtlUserThreadStart</nowiki></pre>

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • VLC media player Web Plugin 2.0.2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • BitCometAgent for Firefox
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

iamjayakumars 475 solutions 5852 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash. #Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. #Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here. Thank you for your cooperation! More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
12528 solutions 115514 answers

See:


Try a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

*https://crash-stats.mozilla.com/report/index/28944601-a6ac-4ddf-ad0c-9a8bd2130316 See: *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes ---- Try a malware check with some malware scanning programs on the Windows computer.<br /> Please scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *http://support.kaspersky.com/viruses/solutions?qid=208280684 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Firstly, Thank you for the help, @iamjayakumars i think you've tried to help me before via twitter.

Here's the crashes
bp-28944601-a6ac-4ddf-ad0c-9a8bd213031616/03/201322:32

bp-1140cbfc-74f1-42ea-8dcc-5086f213031515/03/201320:20 bp-67e58147-45d4-4d3e-8a54-8efd4213031414/03/201319:38 bp-92484ff4-426e-4524-b98d-046762130314

Firstly, Thank you for the help, @iamjayakumars i think you've tried to help me before via twitter. Here's the crashes bp-28944601-a6ac-4ddf-ad0c-9a8bd213031616/03/201322:32 bp-1140cbfc-74f1-42ea-8dcc-5086f213031515/03/201320:20 bp-67e58147-45d4-4d3e-8a54-8efd4213031414/03/201319:38 bp-92484ff4-426e-4524-b98d-046762130314

Modified by andy315

Question owner

Anyone ?

Anyone ?
cor-el
  • Top 10 Contributor
  • Moderator
12528 solutions 115514 answers

See:


Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


See: *http://kb.mozillazine.org/Firefox_crashes *https://support.mozilla.org/kb/Firefox+crashes ----- Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox. Download a fresh Firefox copy and save the file to the desktop. *Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software. *Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox. If you keep having problems then also create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Question owner

Thank you i'll try that but , i think ive already done that as ive just done a clean install of windows which put everything into Window.old folder .

I Downloaded a clean version of firefox & havent brought anything over from Window.old folder as i wrote most of the vital site/passwords down . 
Then ive deleted window.old folder .
Thank you i'll try that but , i think ive already done that as ive just done a clean install of windows which put everything into Window.old folder . I Downloaded a clean version of firefox & havent brought anything over from Window.old folder as i wrote most of the vital site/passwords down . Then ive deleted window.old folder .
cor-el
  • Top 10 Contributor
  • Moderator
12528 solutions 115514 answers

Do the crashes also happen in Safe mode (disables the JavaScript JIT compiler)?

Did you try a new profile?

Do the crashes also happen in Safe mode (disables the JavaScript JIT compiler)? Did you try a new profile?

Question owner

Ive not done another clean install of FF as ive already done one when i did a clean install of windows . It's still crashing so time to give up and uninstall it . Here's the last 4 crashes .

bp-4dce3693-403e-4936-a016-5c5142130326

9bf4260a-42d9-485a-9195-28d199dd13e7 116da82b-a3a3-49f4-841e-b3f434c379fc bp-11742039-7047-4d5d-8f4d-8ea0a2130325

Ive not done another clean install of FF as ive already done one when i did a clean install of windows . It's still crashing so time to give up and uninstall it . Here's the last 4 crashes . bp-4dce3693-403e-4936-a016-5c5142130326 9bf4260a-42d9-485a-9195-28d199dd13e7 116da82b-a3a3-49f4-841e-b3f434c379fc bp-11742039-7047-4d5d-8f4d-8ea0a2130325
iamjayakumars 475 solutions 5852 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

ive done scans with maleware bytes and kaspersky, nothing showing

ive done scans with maleware bytes and kaspersky, nothing showing