Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Can't access website, but other browsers can


I cannot access usbank.com via Firefox even though I can on Internet Explorer. It was working fine until the last 2 days or so.

I have looked through your page: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

But none of those solve my problem. I also have reset my connection, and uninstalled then reinstalled Firefox.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Talk Plugin Video Accelerator version:
  • Version
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.3"
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Pando Web Plugin
  • 5.1.10411.0
  • iTunes Detector Plug-in


  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/


  • Troubleshooter 1.0a (troubleshooter@mozilla.org)


  • incrementalGCEnabled: True


  • adapterDescription: NVIDIA GeForce GT 555M
  • adapterDescription2: Intel(R) HD Graphics Family
  • adapterDeviceID: 0x124d
  • adapterDeviceID2: 0x0116
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterRAM: 3071
  • adapterRAM2: Unknown
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 10-2-2012
  • driverDate2: 3-6-2011
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 555M )
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • extensions.lastAppVersion: 19.0.2
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True


  • User JS: No
  • Accessibility: No
  • Top 10 Contributor
  • Moderator
2051 solutions 8919 answers

hello, please see the reply from jscher2000 in the following thread: https://support.mozilla.org/en-US/questions/953639 - he found out that the bank is somehow blocking the firefox 19 useragent. please also report this issue to the support section of the bank...

Question owner

Worked like a charm. Can't believe I got so mad as to delete all my Firefox settings over the website's fault. They will have a long message from me.

wzdmb 0 solutions 7 answers

A website can't block a particular user agent string of a browser. Microsoft.com is experiencing the same issue with a combination of Windows 7 and FF 19.0.2. This is a browser issues, not a website issue.

DougMcNutt 0 solutions 3 answers


It worked today, Sat 3/16, but one never knows when USBank will figure out how to trash open source software everywhere.

Modified by DougMcNutt

wzdmb 0 solutions 7 answers

How can you make a blanket statement that this company is somehow trying to "trash open source software everywhere" when users of a brand new version of Firefox are having issues accessing the site? This is not the only example of sites having issues with FireFox 19.0.2 and Windows7. It seems clear there is an issue with the particular useragent string that FireFox uses on this new version of the browser, rather than a company targeting open source software. How long will it take for FireFox to fix this issue?

  • Top 10 Contributor
2387 solutions 21080 answers

Hi wzdmb, you wrote:

It seems clear there is an issue with the particular useragent string that FireFox uses on this new version of the browser, rather than a company targeting open source software. How long will it take for FireFox to fix this issue?

As far as I can tell, the only difference is that the two 8's changed to two 9's. Anyone can individually override their useragent string, but since some websites may rely on an accurate identification, I don't think it makes sense to roll it back for everyone just because one or two websites are behaving oddly.

DougMcNutt 0 solutions 3 answers

Helpful Reply

A message to US Bank I just sent. Not worth archiving.

You wrote and I received on 03/17/2013 at 14:04:

Dear Douglas McCutt,

Thank you for contacting the U.S. Bank Email Operations department.

I am sorry to hear of the difficulties you are experiencing with accessing your Online Banking. We were aware of a known issue with Mozilla Firefox . Please note that this issue has been resolved.

If you are still having issues, please provide us with a more detailed description of what is occurring or, if you are receiving an error message, the error code that would be at the bottom of the error message as well as the following information:

Date Time of Error
Personal ID being used to log in when issue occurs
Column Number: Very Important located toward bottom left below dark blue privacy bar on any secure page
Operating System
ISP (Internet Service Provider)

If you need immediate assistance with U.S. Bank's Online Banking Services, you can also contact one of our Online Bankers at 1-800-872-2657. Online banking and online bill pay specialists are available 5:00 A.M. - 2:00 A.M. CT, seven days a week.

Please let us know if we can be of further assistance. We appreciate your business with U.S. Bank, and look forward to assisting you with your banking needs.


Jenny Blair
Email Operations
U.S. Bank 24-Hour Banking and Financial Sales
End quote

It is now Monday March 18 at 08:33 and www.usbank.com is not answering me. There is no error message. There is simply no reply.

You requested more detail. Below are the results of a successful login yesterday using an address I found in old records. Note the User-Agent that Firefox is sending. It is a rather new version. Others think that connection will occur correctly if the "19" is replaced by "18" to match your test code. There was no connection so there were no error codes delivered by US Bank.

***** Begin copy of HTTP communication I'm using today:


GET /internetBanking/RequestRouter?requestCmdId=DisplayLoginPage HTTP/1.1
Host: www4.usbank.com
User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:19.0) Gecko/20100101 Firefox/19.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate
DNT: 1
Cookie: JSESSIONIDRIB010=0000Fed1NUSP-9swPL_zlBq0vfE:-1; s_pers=%20s_dfa%3 **SNIP** 47873.0000
Connection: keep-alive

HTTP/1.1 200 OK
Cache-Control: no-cache, no-store
Pragma: No-cache
Content-Length: 31823
Content-Type: text/html;charset=ISO-8859-1
Content-Language: en-US
Expires: Thu, 01 Jan 1970 00:00:00 GMT
X-Powered-By: ASP.NET
Set-Cookie: JSESSIONI **SNIP** 18p1Xj2Sjsb1:-1; Path=/internetBanking

Modified by cor-el