X
Tap here to go to the mobile version of the site.

Support Forum

Firefox won't play the .ogg files on wikipedia

Posted

For as long as I've had Firefox it has never been able to play .ogg files like the files on Wikipedia. I am using Firefox 19.0.2 on windows vista. I've tried disabling all of my add-on including no-script and ad-block pro but nothing help. .ogg files play both on Chrome and Internet explorer so I don't know whats wrong.

For as long as I've had Firefox it has never been able to play .ogg files like the files on Wikipedia. I am using Firefox 19.0.2 on windows vista. I've tried disabling all of my add-on including no-script and ad-block pro but nothing help. .ogg files play both on Chrome and Internet explorer so I don't know whats wrong.

Modified by latempe

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • 5.1.20125.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • McAfee MSC FF plugin DLL
  • SiteAdvisor
  • getplusplusadobe16244
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • McAfee SiteAdvisor 3.5.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealDownloader 1.3.1 ({DAC3F861-B30D-40dd-9166-F4E75327FAC7}) (Inactive)
  • Skype Click to Call 5.9.0.9216 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 2600
  • adapterDescription2:
  • adapterDeviceID: 0x9581
  • adapterDeviceID2:
  • adapterDrivers: atiumdag atiumdva atitmmxx
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.18592
  • driverDate: 6-21-2007
  • driverDate2:
  • driverVersion: 8.383.1.1000
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 80471
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
Amit Kumar Thakur 70 solutions 859 answers

there may be some pulugins missing in your browser install missing plugins update plugins

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

there may be some pulugins missing in your browser install missing plugins [[Fix common audio and video issues|update plugins]] Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site]. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately. To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Modified by Amit Kumar Thakur

Question owner

Okay, so I've updated all my plugins in and download someone plugins that I didn't have before like VLC and it still doesn't work. I've tried disabling QuickTime as in the applications tab in the options it was trying to play the .ogg files but it wouldn't play them. When I set them to be played by the VLC plugins that didn't work either.

Okay, so I've updated all my plugins in and download someone plugins that I didn't have before like VLC and it still doesn't work. I've tried disabling QuickTime as in the applications tab in the options it was trying to play the .ogg files but it wouldn't play them. When I set them to be played by the VLC plugins that didn't work either.
Amit Kumar Thakur 70 solutions 859 answers

which version of flash player you are using?

which version of flash player you are using?

Question owner

I am using version 11.6.602.180 of Shockwave Flash. I've update my system details as well.

I am using version 11.6.602.180 of Shockwave Flash. I've update my system details as well.
Amit Kumar Thakur 70 solutions 859 answers

latempe: probably .ogg files are not supported with this version of firefox.

latempe: probably .ogg files are not supported with this version of firefox.

Modified by Amit Kumar Thakur

Question owner

I'm using Firefox 19.0.2 which version should I be using?

I'm using Firefox 19.0.2 which version should I be using?
cor-el
  • Top 10 Contributor
  • Moderator
13061 solutions 119607 answers

Can you post a link to such a wikipedia page?

Ogg files (HTML5 video) should work in Firefox 3.5 and later, so the version shouldn't be an issue.

Are there any messages in Help > Troubleshooting Information in the Graphics section?

Can you post a link to such a wikipedia page? Ogg files (HTML5 video) should work in Firefox 3.5 and later, so the version shouldn't be an issue. Are there any messages in Help > Troubleshooting Information in the Graphics section? *https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page

Question owner

http://en.wikipedia.org/wiki/Close_front_unrounded_vowel Here I see the play for the sound and can click the play button, but no sound plays.

Here is my Troubleshooting info:


 Application Basics
       Name
       Firefox
       Version
       19.0.2
       User Agent
       Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.2.3
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       NoScript
       2.6.5.8
       true
       {73a6fe31-595d-460b-a920-fcc0f8843232}
       Reddit Enhancement Suite
       4.1.2
       true
       jid1-xUfzOsOFlzSOXg@jetpack
       Troubleshooter
       1.0a
       true
       troubleshooter@mozilla.org
       McAfee SiteAdvisor
       3.5.0
       false
       {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}
       RealDownloader
       1.3.1
       false
       {DAC3F861-B30D-40dd-9166-F4E75327FAC7}
       Skype Click to Call
       5.9.0.9216
       false
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
 Important Modified Preferences
     Name
     Value
       accessibility.blockautorefresh
       true
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       0
       browser.cache.disk.smart_size.enabled
       false
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.fixup.alternate.enabled
       false
       browser.places.smartBookmarksVersion
       4
       browser.sessionstore.restore_on_demand
       false
       browser.startup.homepage
       bing.com
       browser.startup.homepage_override.buildID
       20130307023931
       browser.startup.homepage_override.mstone
       19.0.2
       browser.urlbar.autocomplete.enabled
       false
       dom.mozApps.used
       true
       extensions.lastAppVersion
       19.0.2
       keyword.URL
       http://www.bing.com/search?q=
       network.cookie.lifetimePolicy
       2
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       80471
       plugin.disable_full_page_plugin_for_types
       application/pdf,application/x-ogg,application/ogg
       privacy.clearOnShutdown.siteSettings
       true
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.sanitizeOnShutdown
       true
       privacy.sanitize.timeSpan
       0
 Graphics
       Adapter Description
       ATI Mobility Radeon HD 2600
       Adapter Drivers
       atiumdag atiumdva atitmmxx
       Adapter RAM
       Unknown
       Device ID
       0x9581
       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
       DirectWrite Enabled
       false (7.0.6002.18592)
       Driver Date
       6-21-2007
       Driver Version
       8.383.1.1000
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
       Vendor ID
       0x1002
       WebGL Renderer
       Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
       AzureCanvasBackend
       cairo
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       none
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.4
       4.9.4
       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSUTIL
       3.14.1.0
       3.14.1.0
http://en.wikipedia.org/wiki/Close_front_unrounded_vowel Here I see the play for the sound and can click the play button, but no sound plays. Here is my Troubleshooting info: Application Basics Name Firefox Version 19.0.2 User Agent Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID Adblock Plus 2.2.3 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} NoScript 2.6.5.8 true {73a6fe31-595d-460b-a920-fcc0f8843232} Reddit Enhancement Suite 4.1.2 true jid1-xUfzOsOFlzSOXg@jetpack Troubleshooter 1.0a true troubleshooter@mozilla.org McAfee SiteAdvisor 3.5.0 false {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} RealDownloader 1.3.1 false {DAC3F861-B30D-40dd-9166-F4E75327FAC7} Skype Click to Call 5.9.0.9216 false {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Important Modified Preferences Name Value accessibility.blockautorefresh true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 0 browser.cache.disk.smart_size.enabled false browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.fixup.alternate.enabled false browser.places.smartBookmarksVersion 4 browser.sessionstore.restore_on_demand false browser.startup.homepage bing.com browser.startup.homepage_override.buildID 20130307023931 browser.startup.homepage_override.mstone 19.0.2 browser.urlbar.autocomplete.enabled false dom.mozApps.used true extensions.lastAppVersion 19.0.2 keyword.URL http://www.bing.com/search?q= network.cookie.lifetimePolicy 2 network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 80471 plugin.disable_full_page_plugin_for_types application/pdf,application/x-ogg,application/ogg privacy.clearOnShutdown.siteSettings true privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.sanitizeOnShutdown true privacy.sanitize.timeSpan 0 Graphics Adapter Description ATI Mobility Radeon HD 2600 Adapter Drivers atiumdag atiumdva atitmmxx Adapter RAM Unknown Device ID 0x9581 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled false (7.0.6002.18592) Driver Date 6-21-2007 Driver Version 8.383.1.1000 GPU #2 Active false GPU Accelerated Windows 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Vendor ID 0x1002 WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. AzureCanvasBackend cairo AzureContentBackend none AzureFallbackCanvasBackend none JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.4 4.9.4 NSS 3.14.1.0 Basic ECC 3.14.1.0 Basic ECC NSSSMIME 3.14.1.0 Basic ECC 3.14.1.0 Basic ECC NSSSSL 3.14.1.0 Basic ECC 3.14.1.0 Basic ECC NSSUTIL 3.14.1.0 3.14.1.0

Modified by latempe

cor-el
  • Top 10 Contributor
  • Moderator
13061 solutions 119607 answers

This may be caused by this pref:

  • plugin.disable_full_page_plugin_for_types: application/pdf,application/x-ogg,application/ogg

Try to remove the others and possibly only keep application/pdf or set to an empty string.

I also notice that the disk cache is disabled.

  • browser.cache.disk.capacity: 0

This can be caused by using "Clear history when Firefox closes" to clear the Cache.

  • Tools > Options > Privacy: History: [X] Clear history when Firefox closes > Settings
This may be caused by this pref: *plugin.disable_full_page_plugin_for_types: application/pdf,application/x-ogg,application/ogg Try to remove the others and possibly only keep application/pdf or set to an empty string. I also notice that the disk cache is disabled. *browser.cache.disk.capacity: 0 This can be caused by using "Clear history when Firefox closes" to clear the Cache. *Tools > Options > Privacy: History: [X] Clear history when Firefox closes > Settings

Question owner

Fixed the browser.cache.disk.capacity and modified the string. I test it it both as an empty string and having application/pdf as the only thing in the string and neither of them worked.

Fixed the browser.cache.disk.capacity and modified the string. I test it it both as an empty string and having application/pdf as the only thing in the string and neither of them worked.
Amit Kumar Thakur 70 solutions 859 answers

check pdf In order to change the default reader for PDF files (to not open PDF files with Firefox's internal PDF reader), follow these steps:

  1. Go to Tools > Options (or Firefox > Options).
  2. In the Options window, select the Applications tab.
  3. In the Search field, type PDF. You should find Portable Document Format (PDF).
  4. On the right handside you should find an Action column. Use that to select your favorite PDF reader. In order to view PDF files in Firefox, choose Preview in Firefox.
check pdf In order to change the default reader for PDF files (to not open PDF files with Firefox's internal PDF reader), follow these steps: #Go to ''Tools'' > ''Options'' (or ''Firefox'' > ''Options''). #In the Options window, select the ''Applications'' tab. #In the ''Search'' field, type ''PDF''. You should find ''Portable Document Format (PDF)''. #On the right handside you should find an ''Action'' column. Use that to select your favorite PDF reader. In order to view PDF files in Firefox, choose ''Preview in Firefox''.
cor-el
  • Top 10 Contributor
  • Moderator
13061 solutions 119607 answers

Does an ogg file play if you paste the URL directly in the location bar?

Does an ogg file play if you paste the URL directly in the location bar? *http://upload.wikimedia.org/wikipedia/commons/9/91/Close_front_unrounded_vowel.ogg

Question owner

Nope, the ogg file doesn't play when pasted into the URL.

Nope, the ogg file doesn't play when pasted into the URL.
cor-el
  • Top 10 Contributor
  • Moderator
13061 solutions 119607 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Does it help if disable other plugins? Tools > Page Info > General

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes Does it help if disable other plugins? Tools > Page Info > General You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences
AliceWyman
  • Moderator
195 solutions 2266 answers

Your troubleshooting information shows:

plugin.disable_full_page_plugin_for_types
      application/pdf,application/x-ogg,application/ogg

EDIT: I see you already tried modifying this preference value but you can also try the following:

You can either reset all Firefox preferences - see Reset Firefox preferences to troubleshoot and fix problems (Solution 2) - or, you can reset the plugin.disable_full_page_plugin_for_types preference in about:config as follows:

  1. In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
  2. Click I'll be careful, I promise!, to continue to the about:config page.
  3. Search for the plugin.disable_full_page_plugin_for_types preference
  4. Right-click on it and select "Reset"

If neither works, try deleting the mimeTypes.rdf file in the Firefox profile folder with Firefox closed, which will restore the default actions for content types.

Ref:

Your troubleshooting information shows: plugin.disable_full_page_plugin_for_types application/pdf,application/x-ogg,application/ogg <sub>EDIT: I see you already tried modifying this preference value but you can also try the following:</sub> You can either reset all Firefox preferences - see [[Reset Firefox preferences to troubleshoot and fix problems]] (Solution 2) - or, you can reset the '''plugin.disable_full_page_plugin_for_types''' preference in '''about:config''' as follows: # In the [[Location bar autocomplete|Location bar]], type '''about:config''' and press '''Enter'''. The about:config "''This might void your warranty!''" warning page may appear. # Click '''I'll be careful, I promise!''', to continue to the about:config page. #Search for the '''plugin.disable_full_page_plugin_for_types''' preference #Right-click on it and select "Reset" If neither works, try deleting the '''mimeTypes.rdf''' file in the Firefox profile folder with Firefox closed, which will restore the default actions for content types. Ref: *http://kb.mozillazine.org/Opening_files_using_plugins#Problematic_browser_preferences *http://kb.mozillazine.org/Resetting_preferences

Modified by AliceWyman

AliceWyman
  • Moderator
195 solutions 2266 answers

P.S. Re-reading this thread, I see that cor-el suggested, Does it help if disable other plugins?. I agree that you should also try disabling other plugins in the Firefox Add-ons -> Plugins list that may be conflicting with ogg content, such as the VLC Media Player plugin, as suggested in the Fix common audio and video issues article.

For more help, see this Troubleshooting plugins article.

P.S. Re-reading this thread, I see that cor-el suggested, ''Does it help if disable other plugins?''. I agree that you should also try disabling other plugins in the Firefox Add-ons -> Plugins list that may be conflicting with ogg content, such as the VLC Media Player plugin, as suggested in the [[Fix common audio and video issues]] article. For more help, see this [[Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems|Troubleshooting plugins]] article.

Modified by AliceWyman