Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Forgot my password, can't get Firefox to send me a link to reset it.

  • 2 replies
  • 22 have this problem
  • 3 views
  • Last reply by starkfist

more options

I've forgotten my password. I requested a link to reset it and was told that one was being sent to the email address Firefox has on file for me, but nothing arrived either in my inbox or my spam filter. I had to come up with another account to ask this question, but I'd really like my old account back, if possible.

I'm using Windows7 and Firefox 19.0.2.

I've forgotten my password. I requested a link to reset it and was told that one was being sent to the email address Firefox has on file for me, but nothing arrived either in my inbox or my spam filter. I had to come up with another account to ask this question, but I'd really like my old account back, if possible. I'm using Windows7 and Firefox 19.0.2.

Chosen solution

You should post a new thread on the SUMO Community Discussion contributors forum at https://support.mozilla.org/en-US/forums/contributors

The title of the new thread should be similar to "[ATTN: Admin] Need help resetting my password" and you should repeat the information you posted here.

Read this answer in context 👍 10

All Replies (2)

more options

Chosen Solution

You should post a new thread on the SUMO Community Discussion contributors forum at https://support.mozilla.org/en-US/forums/contributors

The title of the new thread should be similar to "[ATTN: Admin] Need help resetting my password" and you should repeat the information you posted here.