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Windows 7 64bit - Mozilla Firefox v19.0.2 - Shockwave Flash - 11.6.602.180 YouTube crashing

  • 3 replies
  • 72 have this problem
  • Last reply by Carolinee

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Just started occurring today (3/14/2013), important details are in the title, what is going on, Mozilla? LiveLeak works fine FYI.

All Replies (3)

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You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.


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Ok so it seems that the enabling of Hardware acceleration was the issue here. That being the case, why is it that all of a sudden, it would being causing an issue with YouTube (as that is the only site causing the problem). I have never had to disable it before.

Also, will this reduce the performance of the web browser with sites using Flash?

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I have this problem with Shockwave, too. I have Shockwave Flash v11.7.700.169. I keep getting a message that Shockwave stopped working and Mozilla crashes. Below are the crash reports:


Can you help ?

Modified by cor-el