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downloadhelper won't work in Youtube & Firefox 19.02

Posted

I am on a Mac..up until a few days ago -before I upgraded my Firefox to 19.02 - Download Helper on Youtube was working fine.

Since the upgrade, nothing happens when I click on any of the drop-down menus. The tri-balls on the bottom right are grayed out but are in colour on the Youtube page.

Any advice would be appreciated! Thanks!

Additional System Details

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Version 3.15.2.12038
  • Google Talk Plugin Video Accelerator version:0.1.44.24
  • Shockwave Flash 11.6 r602
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • DivX Web Player version 2.0.2.39
  • iPhoto6
  • npmnqmp 071303000004
  • Yahoo! Installer Plug-in provides application installation support

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/Darwin/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Advertising Cookie Opt-out 1.5 (optout@google.com)
  • AOL Mail Toolbar 5.22.35.9337 ({fa1cfe8c-66b4-4469-b360-b60c79d70c28})
  • AutoPager 0.8.0.8 (autopager@mozilla.org)
  • CoolPreviews 3.9 ({CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B})
  • DoNotTrackMe 2.2.5.1211 (donottrackplus@abine.com)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • DownloadHelper 4.9.13 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Facebook Phishing Protector 4.3.2 ({023e9ca0-63f3-47b1-bcb2-9badf9d9ef28})
  • Ghostery 2.9.2 (firefox@ghostery.com)
  • ImTranslator 5.2 ({9AA46F4F-4DC7-4c06-97AF-5035170634FE})
  • LinkedIn Companion for Firefox 3.5.1 ({e2337727-f9c9-411b-929e-287584341d1a})
  • Mininova Community Toolbar 3.18.0.7 ({f592709f-ff4a-4862-b659-4afabda56312})
  • Photobucket Uploader 1.3.3 (pbupload@photobucket.com)
  • redbubble Community Toolbar 3.18.0.7 ({b53715bc-c7d3-4531-83ff-ad5314b3ce86})
  • ScrapBook 1.5.6 ({53A03D43-5363-4669-8190-99061B2DEBA5})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • X-notifier 3.1.3 ({37fa1426-b82d-11db-8314-0800200c9a66})
  • Yahoo! Mail Notifier 1.0.2 ({89f8dde0-010a-11da-8cd6-0800200c9a66})
  • Yahoo! Toolbar 2.5.4.20130221100632 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • Cooliris 1.12.3.58254 (piclens@cooliris.com) (Inactive)
  • Grab and Drag 3.1.2 ({477c4c36-24eb-11da-94d4-00e08161165f}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 869
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 9999999
  • browser.history_expire_days_min: 99999
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.param.yahoo-fr: moz2-ytff-
  • browser.search.param.yahoo-fr-cjkt: moz2-ytff-
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: www.aol.com
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • browser.tabs.warnOnClose: False
  • browser.tabs.warnOnOpen: False
  • dom.ipc.plugins.enabled.i386.coolirisembedded.bundle: False
  • dom.ipc.plugins.enabled.x86_64.coolirisembedded.bundle: False
  • dom.max_chrome_script_run_time: 30
  • dom.max_script_run_time: 30
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • font.minimum-size.x-western: 10
  • font.name.serif.x-western: Tahoma
  • font.size.fixed.x-western: 14
  • font.size.variable.x-western: 18
  • gfx.blacklist.webgl.msaa: 4
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT1849934&q=
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • permissions.default.image: 0
  • places.database.lastMaintenance: 1360199335
  • places.history.expiration.transient_current_max_pages: 100664
  • places.history.expiration.transient_optimal_database_size: 161061272
  • places.last_vacuum: 1316451808
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.default_personal_cert: Select Automatically
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.warn_entering_secure: False
  • security.warn_entering_weak: False
  • security.warn_entering_weak.show_once: False
  • security.warn_leaving_secure: False
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

Helpful Reply

hello, please update the extension to its latest version or if this doesn't solve the issue directly contact the extension developers through the means provided at their homepage - they can likely give you more detailed guidance and are the only ones who can fix bugs or make necessary adjustments in the addon for new firefox versions. thank you...