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Why does telify work in some windows and not in others?

Posted

I am using a CRM system from Wired Contact - demo.wiredcontact.com - When you open the task list all the telephone numbers are lit up, clickable links. When you open a contact record the numbers are not clickable. Does anyone know why some numbers are clickable with telify and some are not?

Additional System Details

Installed Plug-ins

  • Fabasoft Folio Cloud Plug-in
  • Shockwave Flash 11.6 r602
  • Citrix Online App Detector Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10411.0
  • BlackBerry WebSL Browser Plug-In
  • GEPlugin
  • Autodesk Design Review Add-on for NPAPI browsers v1.2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Version 1.1.4, copyright 1996-2010 The VideoLAN Teamhttp://www.videolan.org/
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Shockwave Flash 9.0 r45

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-GB/

Extensions

  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b})
  • Telify 1.3.3 ({6c5f349a-ddda-49ad-bdf0-326d3fe1f938})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • PC Sync 2 Synchronisation Extension 1.0.0.685 (bkmrksync@nokia.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 7100 / NVIDIA nForce 630i
  • adapterDescription2:
  • adapterDeviceID: 0x07e1
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 10-4-2007
  • driverDate2:
  • driverVersion: 6.14.11.6375
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.wordex.uk.com/webportal/password/
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • dom.allow_scripts_to_close_windows: True
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • font.internaluseonly.changed: True
  • font.name.serif.x-western: Century
  • gfx.blacklist.suggested-driver-version: 257.21
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1363013044
  • places.history.expiration.transient_current_max_pages: 50266
  • places.history.expiration.transient_optimal_database_size: 80424960
  • places.last_vacuum: 1303806396
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
iamjayakumars
  • Top 10 Contributor
417 solutions 4931 answers

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Question owner

Telify is a firefox add on, if I open firefox in safe mode it doesn't work anyway.