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Support Forum

How do I get firefox to support Lawson Portal


When I try to access payroll information on Lawson Portal, I get a message that Lawson Portal does not support this browser:Netscape

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • 5.1.10411.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/


  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Kaspersky URL Advisor (linkfilter@kaspersky.ru) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: ATI Mobility Radeon HD 4200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 3-15-2010
  • driverDate2:
  • driverVersion: 8.712.2.1000
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4200 Series )
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.yahoo.com
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362848950
  • places.history.expiration.transient_current_max_pages: 100424
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False


  • User JS: No
  • Accessibility: No
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

It's not a matter of fact us supporting them, they need to make their website compatible with our browser. Back then this was common but for things like these not being compatible is ridiculous.

  • Top 25 Contributor
616 solutions 4260 answers

Hello Mbettlach, confirm feer56 above reply, see : http://www.medcentral.org/Resource.ashx?sn=LawsonOutsideAccess

thank you

Question owner

I have met all the criteria

Question owner

Still unable to access

  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Please contact Lawson as this is out of our reach.

thiago_corredor 0 solutions 3 answers

Hello all !

I have a solution for this. We developed a solution, to have Lawson Portal working on ALL Browsers.

If you would like have more information, please contact me

Thanks and have a great day !

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Modified by Chris Ilias

Chris Ilias
  • Moderator
115 solutions 1064 answers

Asking people to email you looks very suspicious. Mozilla is an open organization. Unless there's a clear reason to make things private, solutions should be public and documented.

thiago_corredor 0 solutions 3 answers

Yes, but Lawson is not. Lawson is an ERP, that by default, only works on Internet Explorer.

But we have several clients, that asked to use Firefox, Chrome, etc, on Lawson Portal.

Then, we developed a solution on LAWSON, not on Mozilla.


  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Hello thiago_corredor,

If you are in contact with the client for Lawson please then please do not use our support forum this way and communicate with the client using an alternative method. If you would be glad to assist openly then it would be greatly appreciated here. If you wish to work something out to verify that you are from Lawson and would like to be in contact with the user, then something can be done but looking as per your user name it does not seem that you are from Lawson.

Thank You!

thiago_corredor 0 solutions 3 answers


Yes, I am not from Lawson. I am a worker from a partner company. Because this, I asked the user to contact me directly.

I will send a direct message to the user.

Have a great day !