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Firefox crashes whenever on a page that needs Adobe Flash. If I uninstall then reinstall Flash, it works until I restart my computer, then it happens again

Posted

Running latest version of both Firefox (19.0.2) and Adobe Flash (11.6.602.171) as of the date of this post. I'm using Windows 7. This problem has been going on for a few months (maybe even a year). I can't remember the last time this didn't happen. This problem doesn't occur with Google Chrome, and it is getting very irritating.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • Google Update
  • SiteAdvisor
  • 5.1.10411.0
  • VLC media player Web Plugin 2.0.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • All-in-One Sidebar 0.7.18 ({097d3191-e6fa-4728-9826-b533d755359d})
  • McAfee SiteAdvisor 3.6.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • AVG Security Toolbar 13.2.0.5 (avg@toolbar) (Inactive)
  • SmartPrintButton 1.0 (quickprint@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6550A
  • adapterDescription2:
  • adapterDeviceID: 0x68c7
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 1-12-2011
  • driverDate2:
  • driverVersion: 8.820.0.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6550A )
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.google.com.au/
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.2
  • gfx.direct2d.disabled: True
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://au.search.yahoo.com/search?fr=mcafee&p=
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362878234
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
10761 solutions 96850 answers

You can check for problems with current Flash plugin versions and try these:

  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

Question owner

None of those solutions worked. I've tried them before, and the same thing happens. Once I restart my computer, any page that uses Adobe Flash will crash it (with Firefox).

vivienneanthony 0 solutions 2 answers

I am having the same problem. I use Ubuntu 12.04 and use Flash version 11.2 r202. Since Ubuntu went canonical with 19.02. Firefox has been crashing endlessly. I uninstalled and installed a strip down version only with Flash. It still crashes.

Do anyone have a solution? I disable all acceleration and there is no other plugin running?