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the browser doen't kick in when I try to make an attachment to an email how can I fix this?

Posted

I have always been able to add attachments to my emails for my business. I called my email carrier, they suggested I try internet explorer and then I was able to add attachments using that browser. Mozilla is not browsing when I need it for adding attachments.

Chosen solution

Does this problem affect other sites as well? For example, when you reply here, there is a "Browse" button to attach an image.

If it only affects your mail site, you might try this: when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?


You have three extensions in your "More system details" that most posters here want to get rid of: Funmoods, Bablyon, and Yontoo. In order to rule out conflicts affecting your mail site, you can disable those here:

orange Firefox button (or Tools menu) > Add-ons > Extensions

You generally need to restart Firefox in order for extensions to be disabled or removed.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • McAfee MSS+ NPAPI Plugin
  • Next Generation Java Plug-in 10.4.0 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10329.0
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 19.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.2/WINNT/en-US/

Extensions

  • Babylon 1.1.9 (ffxtlbr@babylon.com)
  • Funmoods.com 1.5.0 (ffxtlbr@funmoods.com)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Yontoo 1.20.02 (plugin@yontoo.com)
  • Norton Toolbar 2011.7.13.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Symantec Intrusion Prevention 11.1.1.5 - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce FX 5200 (Microsoft Corporation)
  • adapterDescription2:
  • adapterDeviceID: 0x0322
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 4-7-2004
  • driverDate2:
  • driverVersion: 5.6.7.3
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.mycenturylink.com/
  • browser.startup.homepage_override.buildID: 20130307023931
  • browser.startup.homepage_override.mstone: 19.0.2
  • extensions.lastAppVersion: 19.0.2
  • gfx.blacklist.suggested-driver-version: 257.21
  • keyword.URL: http://search.babylon.com/?affID=112414&babsrc=KW_ss&mntrId=4cf08a220000000000000007e9552b05&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362761132
  • places.history.expiration.transient_current_max_pages: 40240
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.csp.enable: False
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2368 solutions 20966 answers

Chosen Solution

Does this problem affect other sites as well? For example, when you reply here, there is a "Browse" button to attach an image.

If it only affects your mail site, you might try this: when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?


You have three extensions in your "More system details" that most posters here want to get rid of: Funmoods, Bablyon, and Yontoo. In order to rule out conflicts affecting your mail site, you can disable those here:

orange Firefox button (or Tools menu) > Add-ons > Extensions

You generally need to restart Firefox in order for extensions to be disabled or removed.