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how do I get add-'s put on my computer and are not showing where I can delete them.comcast wants $15 /$39 to fix one for the fix,other for signup or $129

Posted

somehow a web site put these on and now my computer is in another place (like PA) i live in Mich..comcast wants that$129 .. for a one time fix,,any help would be appreciated

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Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • Shockwave Flash 11.1 r102
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • npdnu
  • npdnupdater2
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
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  • Npdsplay dll
  • DRM Store Netscape Plugin

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  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Question owner

thank you for your reply..have not found anything that looked wrong or unwanted,, I did do a complete malware scan..nothing..there are no add-ons showing just extensions which appear ok //I'm pretty sure what site this came from but they refuse to admit or have any of there techs take it off from there end.. what it has done is actually put me somewhere else...it's actually showing on the far left side of my home page,,,PA..telling me I have to sign in but...they wont let me,..any more ideas?? this is so crazy and I'm not real computer savey..thanks again

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

can you try if a reset of the browser will address the issue?

Reset Firefox – easily fix most problems

Question owner

I will try anything.. will this lose anything ? or just reset it to default? as I said ..not real good at all this ..but thanks

philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

your bookmarks & passwords will be kept after a reset but most of the other customizations of the browser will be reverted to the default state.

Modified by philipp

Question owner

like what? pictures,addresses..sorry just not that familar..let me run this by you..what would happen if I just uninstalled & then reinstalled fire fox..would that work> I really than you for your help

Question owner

my computer is fixed.. it's Firefox that is having a problem..after much working on this problem..my son-in-law uninstalled Firefox .downloaded it in Chrome..and reinstalled it there..it works just fine and works just fine.I dont know what is going on or what there doing but I know it is a firefox issue.. thanks for help!