Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I try to log in from desktop I get "Connection Refused" message. How do I fix this?

  • 2 replies
  • 1 has this problem
  • 54 views
  • Last reply by dgreen6603

dgreen6603
dgreen6603
more options

I tried to activate Mozilla Firefox today using the normal & routine method, clicking on the Firefox Icon. Each time I tried I got the same message "Connection Refused". I went to the Firefox site and read the message regarding disabling Java, so I opened ADD ONS and Plug Ins and disabled Java. Still no change, so I shut down and restarted my computer. I keep getting the same Connection Refused message.

What needs to be done to restore Firefox?

I tried to activate Mozilla Firefox today using the normal & routine method, clicking on the Firefox Icon. Each time I tried I got the same message "Connection Refused". I went to the Firefox site and read the message regarding disabling Java, so I opened ADD ONS and Plug Ins and disabled Java. Still no change, so I shut down and restarted my computer. I keep getting the same Connection Refused message. What needs to be done to restore Firefox?

Chosen solution

The advice you provided resolved the problem. Thank you jscher200. dgreen6603

Read this answer in context 👍 1

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Another user also reported a problem with the AT&T Yahoo home page in the past few minutes. When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

dgreen6603
dgreen6603 Question owner
more options

Chosen Solution

The advice you provided resolved the problem. Thank you jscher200. dgreen6603