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Firefox locks up when I try to load certian websites. I have tried about everything listed including a reset and uninstall and reinstall.

Posted

Application Basics

       Name
       Firefox
       Version
       19.0
       User Agent
       Mozilla/5.0 (Windows NT 5.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Java Console
       6.0.37
       false
       {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
       SmartPrintButton
       1.0
       false
       quickprint@hp.com
       Trend Micro BEP Firefox Extension
       7.5.0.1125
       false
       tmbepff-7.5@trendmicro.com
       Trend Micro NSC Firefox Extension
       6.8.0.1096
       false
       {22C7F6C6-8D67-4534-92B5-529A0EC09405}
       Trend Micro Toolbar
       6.0.0.1285
       false
       {22181a4d-af90-4ca3-a569-faed9118d6bc}
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.privatebrowsing.autostart
       true
       browser.startup.homepage_override.buildID
       20130215130331
       browser.startup.homepage_override.mstone
       19.0
       dom.mozApps.used
       true
       extensions.lastAppVersion
       19.0
       network.cookie.lifetimePolicy
       2
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1362057233
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.sanitizeOnShutdown
       true
       toolkit.startup.recent_crashes
       1
 Graphics
       Adapter Description
       ATI Radeon HD 4350
       Adapter Drivers
       atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
       Adapter RAM
       512
       ClearType Parameters
       Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
       Device ID
       0x954f
       Direct2D Enabled
       Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
       DirectWrite Enabled
       false (6.1.7601.17789)
       Driver Date
       6-14-2009
       Driver Version
       8.630.0.0
       GPU #2 Active
       false
       GPU Accelerated Windows
       1/1 Direct3D 9
       Vendor ID
       0x1002
       WebGL Renderer
       Google Inc. -- ANGLE (ATI Radeon HD 4350)
       AzureCanvasBackend
       cairo
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       none
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.4
       4.9.4
       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSUTIL
       3.14.1.0
       3.14.1.0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; Media Center PC 5.0; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; SLCC1; .NET4.0C; Tablet PC 2.0)

More Information

firefoxbob2 1 solutions 9 answers

On March 7, 2013 Firefox released 19.0.2 I would recommend that you try that. Other than that it sounds like you have tried everything else it is recommended.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Helpful Reply

Can you post links to some of those websites?

Are there any plugins used on those pages?


You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

Question owner

It locks up with weatherunderground.com, cbn.com, sometimes yahoo.com, and a couple others I can't remember right now.

I already have the 19 update installed . I think that was when I started some problems.

I've always had a problem with firefox and windows 7. W would have to troubleshoot with windows after firefox updates. Normally only once, but now quite often. Even after I have already done it.