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Since upgrade to Firefox 18.0.2 (have Mac OS X 10.6.8) absolutely no videos play. Flip4Mac & Silverlight installed. Videos work on every other browser.

Posted

I have used Firefox without incident for years (like ten+). When Firefox came out with its 18.0.2 version, I upgraded to Mac OS X 10.6.8 because I kept getting messages from Firefox that it no longer worked with the older Mac operating systems. Since day 1 absolutely no videos will play. I have spent ridiculous amounts of time trying to figure it out. Yes, I have installed the most recent version of Flip4Mac and Silverlight. And yes, videos plan with absolutely no problem on every other web browser I have tried.

I like Firefox. I depend on Firefox FTP for my website. I really don't want to have to switch anything.

But I also don't have any more time to waste trying to figure out what the problem is. Please send me whatever info I need in order to make this work, or I will have to put my time into transferring bookmarks, etc. to (yuck) Safari.

Thanks!

Chosen solution

Please update to Firefox 19.0.2, then update to Flash 11.6.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • 5.1.10411.0
  • Facebook Video Calling by Skype
  • Shockwave Flash 10.3 r183
  • AmazonMP3DownloaderPlugin 1.0.15
  • Motive Mac Client Downloader
  • WebEx64 General Plugin Container Version 202
  • Office Live Update v1.0
  • npmnqmp 071505000006
  • iPhoto6
  • RealPlayer Plugin

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

Chosen Solution

Please update to Firefox 19.0.2, then update to Flash 11.6.

finitarry 157 solutions 2175 answers

I have the same version of Mac OS and I am not having problems with videos. Some videos will require other plugins, however. If you want to play videos on YouTube, you need Flash. You should already have a QuickTime plugin. You can check to see what plugins you have in Library/Internet Plug-Ins.

Helpful Reply

finitarry wrote: "I have the same version of Mac OS and I am not having problems with videos. Some videos will require other plugins, however. If you want to play videos on YouTube, you need Flash. You should already have a QuickTime plugin. You can check to see what plugins you have in Library/Internet Plug-Ins."

I have all the plug-ins. The problem has to be with this version of Firefox.

Tylerdowner wrote: "Please update to Firefox 19.0.2, then update to Flash 11.6." Thanks, I'll try that.

Modified by Ellenue

Question owner

Success! Updating to Firefox 19.0.2 then updating Flash did the trick. Thanks to you both the the ideas.