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When I do online banking after I enter my banks site it changes to French from English. How do I fix that

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The home page appears in English. When I click the button to enter the site it switches to French. I called the Bank and they tell me it is a problem with the carrier. How do I fix this

The home page appears in English. When I click the button to enter the site it switches to French. I called the Bank and they tell me it is a problem with the carrier. How do I fix this

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • 4.1.10329.0
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.669
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • ActiveTouch General Plugin Container Version 105
  • npdnu
  • npdnupdater2
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

ideato
  • Top 25 Contributor
715 solutions 5228 answers

Hello Revyl, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!


thank you

Hello Revyl, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back to us! thank you
cor-el
  • Top 10 Contributor
  • Moderator
12321 solutions 114010 answers

You can check the order of the installed Languages.

  • Tools > Options > Content > Languages
You can check the order of the installed Languages. *Tools > Options > Content > Languages