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my firefox (19) keeps closing abruptly even in safe mode. the crash id i got was "bp-f3ece666-6de4-4805-8c6c-dd1fa2130307" what should I do????

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  • 2 have this problem
  • 231 views
  • Last reply by aaoouuch

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i have tried the safe mode - virus checking , malware checking etc etc... updated the addons, updated everything, but firefox v.19 still closes abruptly. there are no special pages that I open when this happens. I see no patterns or causes to follow and remedy the issue. It just shuts off?!? why?! and how can it be fixed? my latest crash id was "bp-f3ece666-6de4-4805-8c6c-dd1fa2130307"

any help or idea would be appreciated!

All Replies (5)

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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The FastIPLib.dll file is involved in the crashes, so you can try to locate this file and uninstall the software that has added this or move the file elsewhere.

Maybe also do a registry scan for that file.

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thanks for the response. it seems that the issue is more than with firefox, but with all the browsers i have - it must be an issue in my computer. browsers take time to load, then crash sometimes... however when i restart all is well for a while?!? I'm looking and searching the caused. thank you anyway.

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Did you try to locate the FastIPLib.dll file?

You can also try a registry scan for this file.


Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

You can use the MSConfig program or the Autoruns utility to see which software and services are getting started.

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thanks again for the response. I followed the path of cleaning my registry and Co. downloaded 'jetclean' which seems to do much more than mere registry cleaning, and repaired/cleaned what was detected (there was quite a bit it seems). so i hope that being done, all is settled (for now at least).

thank you.