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Firefox won't play a video on my website and it is not flash.

Posted

I have tried multiple times and numerous days to play a slideshow on my website, but it won't play. It will work in Internet Explorer.

Modified by armomo2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • McAfee MSS+ NPAPI Plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.3"
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Facebook Video Calling Plugin
  • GEPlugin
  • 4.1.10329.0
  • ActiveTouch General Plugin Container Version 105
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

iamjayakumars
  • Top 10 Contributor
416 solutions 4930 answers

Could you provide the link?

Are you linked your website to "slideshare.com"?

Question owner

Here is one. http://www.amberzeiglerphotography.com/families-2/ I have two on my website and neither will work in Firefox.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Both slideshows work fine here on Linux with Firefox 19.0.2

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Question owner

Thank you for the response. I did everything you suggested. And then I went to Firefox and did all the troubleshooting suggestions they have. And it still does not play. I tried it on my laptop and it works fine. It's only on my desktop and only in Firefox. Do you know what else could be the problem?