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I am getting 3 error messages whan I try to open a You Tube Video: Media resize disabled, quality selector disabled and download link disabled, and it stops

Posted

I cannot play you tube videos because of the three error messages which appear in red background line when I try to play them. Those messages are followed by the works "watch-ratings views not found" for the first two, and "watch vid title not found" for the third line. I have all the latest plugins installed, and the videos play fine in Google Chrome and aol. But I love Firefox, and hope to solve my problem. Thank you.

Chosen solution

Note that you have two Flash players installed (Firefox/Tools > Add-ons > Plugins).

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.5 r502

You should uninstall (remove) or at least disable the Flash 11.5 version.

See "Manually uninstalling a plugin":

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • McAfee MSS+ NPAPI Plugin
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • 5.1.10411.0
  • NPWLPG
  • GEPlugin
  • Garmin Communicator Plug-In 2.9.2.0
  • Provides additional functionality on Facebook. See our web site for details.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • 1.9.0009.1
  • CANON iMAGE GATEWAY Mycamera Plugin
  • npunagi2
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

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iamjayakumars
  • Top 10 Contributor
412 solutions 4875 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Helpful Reply

Worked like a charm. Thank You. That was easy.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Chosen Solution

Note that you have two Flash players installed (Firefox/Tools > Add-ons > Plugins).

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.5 r502

You should uninstall (remove) or at least disable the Flash 11.5 version.

See "Manually uninstalling a plugin":

Question owner

Problem Solved. Thank You.