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I am getting 3 error messages whan I try to open a You Tube Video: Media resize disabled, quality selector disabled and download link disabled, and it stops

Posted

I cannot play you tube videos because of the three error messages which appear in red background line when I try to play them. Those messages are followed by the works "watch-ratings views not found" for the first two, and "watch vid title not found" for the third line. I have all the latest plugins installed, and the videos play fine in Google Chrome and aol. But I love Firefox, and hope to solve my problem. Thank you.

I cannot play you tube videos because of the three error messages which appear in red background line when I try to play them. Those messages are followed by the works "watch-ratings views not found" for the first two, and "watch vid title not found" for the third line. I have all the latest plugins installed, and the videos play fine in Google Chrome and aol. But I love Firefox, and hope to solve my problem. Thank you.

Chosen solution

Note that you have two Flash players installed (Firefox/Tools > Add-ons > Plugins).

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.5 r502

You should uninstall (remove) or at least disable the Flash 11.5 version.

See "Manually uninstalling a plugin":

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • McAfee MSS+ NPAPI Plugin
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • 5.1.10411.0
  • NPWLPG
  • GEPlugin
  • Garmin Communicator Plug-In 2.9.2.0
  • Provides additional functionality on Facebook. See our web site for details.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • 1.9.0009.1
  • CANON iMAGE GATEWAY Mycamera Plugin
  • npunagi2
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

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iamjayakumars 475 solutions 5840 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us!

Helpful Reply

Worked like a charm. Thank You. That was easy.

Worked like a charm. Thank You. That was easy.
cor-el
  • Top 10 Contributor
  • Moderator
12017 solutions 111660 answers

Chosen Solution

Note that you have two Flash players installed (Firefox/Tools > Add-ons > Plugins).

  1. Shockwave Flash 11.6 r602
  2. Shockwave Flash 11.5 r502

You should uninstall (remove) or at least disable the Flash 11.5 version.

See "Manually uninstalling a plugin":

Note that you have two Flash players installed (Firefox/Tools > Add-ons > Plugins). # Shockwave Flash 11.6 r602 # Shockwave Flash 11.5 r502 You should uninstall (remove) or at least disable the Flash 11.5 version. See "Manually uninstalling a plugin": *https://support.mozilla.org/kb/Troubleshooting+plugins

Question owner

Problem Solved. Thank You.

Problem Solved. Thank You.