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"persona" claims i am not using firefox, i am. as a result i cant login to the dev firefox website. vs19 and curent beta tested.

Posted

i cant login to https://developer.mozilla.org/en-US/#

when i click "sign in" the in browser window opens, i then click "sign in" again. this opens the popup for "mozilla persona". the popup says "unsupported browser" in the title and has the text "we are sorry, but currently your browser is not supported".

To be clear, i was using firefox 19, and switched to beta in hopes it was some issue that was fixed. i get the exact same situation from both versions. ive cleared cache, cookies, verified cookies and javascript are both running, ive restarted in firefox safemode as well.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • VLC media player Web Plugin 2.0.2
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Nexon Game Controller
  • 4.1.10329.0
  • NPWLPG
  • Pando Web Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Yahoo Application State Plugin version 1.0.0.7
  • Unity Player 2.6.1f3

Application

  • Firefox 20.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:10.0) Gecko/20100101 Firefox/10.0
  • Support URL: http://support.mozilla.org/1/firefox/20.0/WINNT/en-US/

Extensions

  • avast! WebRep 8.0.1482 (wrc@avast.com)
  • Feedback 1.2.2 (testpilot@labs.mozilla.com)
  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632})
  • Save Images 0.8.7 (LDSI_plashcor@gmail.com)
  • Swag Bucks 10.14.65.43 ({8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Favicon Picker 3 0.5 ({446c03e0-2c35-11db-a98b-0800200c9a67}) (Inactive)
  • Flem 0.4.5 ({f7c39bef-150a-a06c-8a2b-04fea4e6d717}) (Inactive)
  • Mabinogi Avatar Renderer 2008.1.9 ({077a24e9-0db5-435f-9010-5261c53e5925}) (Inactive)
  • midicase Community Toolbar 3.18.0.7 ({6d8d66f3-14fc-4736-a096-fac0ea66289c}) (Inactive)
  • Performance Cache 1.0 (icbnsyozdu@icbnsyozdu.org) (Inactive)
  • Skype Click to Call 5.9.0.9216 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD M860G with ATI Mobility Radeon 4100
  • adapterDescription2:
  • adapterDeviceID: 0x9713
  • adapterDeviceID2:
  • adapterDrivers: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 7-29-2009
  • driverDate2:
  • driverVersion: 8.634.1.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRendererMessage: [u'']
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.enable: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.offline.enable: False
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.search.suggest.enabled: False
  • browser.startup.homepage: http://search.conduit.com/?ctid=CT2260173&SearchSource=13
  • browser.startup.homepage_override.buildID: 20130227063501
  • browser.startup.homepage_override.mstone: 20.0
  • browser.zoom.siteSpecific: False
  • dom.indexedDB.enabled: False
  • dom.mozApps.used: True
  • dom.storage.enabled: False
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 20.0
  • general.useragent.override: Mozilla/5.0 (Windows NT 6.1; rv:10.0) Gecko/20100101 Firefox/10.0
  • general.useragent.vendor:
  • general.useragent.vendorSub:
  • keyword.URL: chrome://browser-region/locale/region.properties
  • network.cookie.prefsMigrated: True
  • network.dns.disablePrefetch: True
  • network.http.keep-alive.timeout: 20
  • network.protocol-handler.warn-external.mailto: True
  • network.protocol-handler.warn-external.news: True
  • network.protocol-handler.warn-external.nntp: True
  • network.protocol-handler.warn-external.snews: True
  • network.security.ports.banned: 8118,8123,9050,9051
  • network.websocket.enabled: False
  • places.database.lastMaintenance: 1362363565
  • places.history.expiration.transient_current_max_pages: 42744
  • places.last_vacuum: 1337140606
  • plugin.disable_full_page_plugin_for_types: false,application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.timeSpan: 0
  • security.enable_java: False
  • security.enable_tls_session_tickets: False
  • security.warn_viewing_mixed: False
  • webgl.disabled: True

Misc

  • User JS: Yes
  • Accessibility: No

Question owner

update: Ive tried this

https://addons.mozilla.org/en-US/firefox/addon/user-agent-switcher/

while its neat. its not solving my problem

ive also noticed that under System details on this page its reporting my firefox version as version 10.0 where did the addon pull this info from and is there any way to change it?

Question owner

Still having this issue. add highly in depth virus scan brought to you by Avast with no infections etc. i suppose last step is to wipe out firefox, i guess ill put that off awhile.

this https://support.mozilla.org/en-US/questions/952191

seems like the same issue, but the posted solution has absolutely nothing to do with my problem.