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How do I REMOVE an ADD-ON from my TOOLBAR, when said ADD-ON does NOT show up in my ADD ONS Manager?


I have been instructed to: "When you open Firefox up in the left hand corner there is a drop down box that says "Firefox". Click on this and go to add-ons a new page will open with tabs on the side.

Click on ADD-ONS, use ADD-ON Manager...."

That does not happen that way. (I am on Firefox 19.0 for MAC.)

When I click on Firefox (left hand corner at top of screen) "ADD-ONS" does NOT appear.

I get "preferences" and "services" plus, of course ABOUT/HIDE/SHOW/QUIT choices.

Running through ALL choices in PREFERENCES (which was not included as a step in your description) I find NO WAY to "deal with" ADD-ONS in General, Security, Privacy or Advanced.

"services" says only NO SERVICES APPLY"

I KNOW that I have an "ADD-ON Manager" I can open that. The ADD-ON that I need to REMOVE/Uninstall/Disable does NOT show there.

It is an ICON on the lowest level of my toolbars showing above my window. Whether this is an awesome bar, or any other specially named bar I can't tell you, but: LOWEST section.

This creepy ADD-ON (that I never personally installed) is called PRICEGONG - and it is now opening up a pop-up on all my eBay pages and elsewhere -trying to sell me things.

It is wasting SO much of my time and I need to get it gone. WHAT do I do now? The PRICEGONG company has explanation of what to do to uninstall, but (no surprise) THEIR instructions/steps do not match reality either. RESULT: I can't get RID of this thing and am wasting huge amounts of time now with it. WHAT CAN I DO?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • iPhoto6


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/Darwin/en-US/


  • 404 : File is Not Found ? Now it will be! 1.4 (waybackbutton@lazar.kovacevic)
  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Click&Clean 4.0 (clickclean@hotcleaner.com)
  • FireFTP 2.0.13 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • Memonic Web Clipper 1.2.1 ({D0AD45D6-8518-11DF-8AD2-3F67DFD72085})
  • Personas 1.6.3 (personas@christopher.beard)
  • Textarea Cache 0.8.8 ({578e7caa-210f-4967-a0d3-88fe5b59a39f})
  • TranslatorBar 5 Community Toolbar ({b9b97401-98e1-4942-930d-c36652dab7f2})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar ({635abd67-4fe9-1b23-4f01-e679fa7484c1})


  • incrementalGCEnabled: True


  • adapterDescription:
  • adapterDeviceID: 0x 869
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none'}
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.search.param.yahoo-fr: moz2-ytff-
  • browser.search.param.yahoo-fr-cjkt: moz2-ytff-
  • browser.startup.homepage: http://www.yahoo.com/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.loadInBackground: False
  • dom.disable_window_flip: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • font.default.x-western: sans-serif
  • font.minimum-size.x-western: 16
  • font.name.monospace.x-western: Arial
  • font.name.sans-serif.x-western: Arial
  • font.name.serif.x-western: Georgia
  • font.size.fixed.x-western: 18
  • font.size.variable.x-western: 18
  • gfx.blacklist.webgl.msaa: 4
  • keyword.URL: chrome://browser-region/locale/region.properties
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362255540
  • places.history.expiration.transient_current_max_pages: 100664
  • places.history.expiration.transient_optimal_database_size: 161061272
  • places.last_vacuum: 1298055134
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False


  • User JS: No
  • Accessibility: No
  • Top 10 Contributor
  • Moderator
2042 solutions 8891 answers

hello, the addons manager is exactly the right place to look for it. please try disabling the addons that are listed there one-by-one (a restart of the browser might be necessary after each step). maybe one of them is bundling this kind of adware.

Disable or remove Add-ons