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i am unable to open firefox...all i get is "goog;e" all of a sudden! this has never happened before and i can't fix! help!

  • 2 replies
  • 3 have this problem
  • 9 views
  • Last reply by cor-el

debharpster
debharpster
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when i try to open firefox (i have used it forever!!!) i get a message that says "sorry this is embarrassing - try to restore windows or tabs, etc." nothing works. the only browser is google and i can't find my bookmarks, open and close firefox, etc. s o s, please!

when i try to open firefox (i have used it forever!!!) i get a message that says "sorry this is embarrassing - try to restore windows or tabs, etc." nothing works. the only browser is google and i can't find my bookmarks, open and close firefox, etc. s o s, please!

All Replies (2)

user633449
user633449
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Please update to Firefox 19 Update Firefox to the latest release then try again

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see: