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from my start menu I click on firefox, and when it opens there is an orange box with a white b as the symbol, and I can't get to msn.com. How do i fix it?

Posted

When I open firefox, the tab that comes up has an orange box with a white b. I have my homepage set up as msn.com, but the page just remains a white, empty page. I don't know how this happened, and when I go to your page, my page doesn't look the same as yours to pull down a firefox menu. Help!!!!

When I open firefox, the tab that comes up has an orange box with a white b. I have my homepage set up as msn.com, but the page just remains a white, empty page. I don't know how this happened, and when I go to your page, my page doesn't look the same as yours to pull down a firefox menu. Help!!!!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • np-mswmp
  • Google Update
  • McAfee MSS+ NPAPI Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • 5.1.10411.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Unity Player 2.6.1f3
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Office Plugin for Netscape Navigator

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Zynga Community Toolbar 3.18.0.7 ({7b13ec3e-999a-4b70-b9cb-2617b8323822})
  • ArcadeCandy Games 1.22.359 (games@acandy.com) (Inactive)
  • Ask Toolbar 3.15.4.23821 (toolbar@ask.com) (Inactive)
  • avast! WebRep 7.0.1474 (wrc@avast.com) (Inactive)
  • HP Detect 1.0.5.1 ({ab91efd4-6975-4081-8552-1b3922ed79e2}) (Inactive)
  • HP Smart Web Printing 4.5 (smartwebprinting@hp.com) (Inactive)
  • iWinGames Plugin 1.7 ({98e34367-8df7-42b4-837b-20b892ff0849}) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6150SE nForce 430
  • adapterDescription2:
  • adapterDeviceID: 0x03d0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 128
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.18592
  • driverDate: 5-22-2008
  • driverDate2:
  • driverVersion: 7.15.11.7521
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&checkda=1&ct=1361999264&rver=6.1.6195.0&wp=MBI_SSL&wreply=https:%2F%2Flogin.secure.co1.msn.com%2Fwlsignin.aspx%3Fru%3Dhttp%253a%252f%252fwww.msn.com%252f&lc=1033&id=1184
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.warnOnClose: False
  • extensions.lastAppVersion: 19.0
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
  • gfx.blacklist.suggested-driver-version: 257.21
  • keyword.URL: chrome://browser-region/locale/region.properties
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362157022
  • places.history.expiration.transient_current_max_pages: 90531
  • places.history.expiration.transient_optimal_database_size: 123373322
  • places.last_vacuum: 1300918467
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1245 solutions 8205 answers

Delete cookies to remove the information websites have stored on your computer clear the cookies from your machine, this should help msn.com work.

[[Delete cookies to remove the information websites have stored on your computer]] clear the cookies from your machine, this should help msn.com work.
cor-el
  • Top 10 Contributor
  • Moderator
12485 solutions 115209 answers

You may also need to reload the web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

If clearing the cookies didn't help then check for problems caused by extensions.

You may also need to reload the web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Press and hold Shift and left-click the Reload button. *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (MAC) If clearing the cookies didn't help then check for problems caused by extensions. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes