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from my start menu I click on firefox, and when it opens there is an orange box with a white b as the symbol, and I can't get to msn.com. How do i fix it?

Posted

When I open firefox, the tab that comes up has an orange box with a white b. I have my homepage set up as msn.com, but the page just remains a white, empty page. I don't know how this happened, and when I go to your page, my page doesn't look the same as yours to pull down a firefox menu. Help!!!!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • np-mswmp
  • Google Update
  • McAfee MSS+ NPAPI Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • 5.1.10411.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Unity Player 2.6.1f3
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Office Plugin for Netscape Navigator

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Zynga Community Toolbar 3.18.0.7 ({7b13ec3e-999a-4b70-b9cb-2617b8323822})
  • ArcadeCandy Games 1.22.359 (games@acandy.com) (Inactive)
  • Ask Toolbar 3.15.4.23821 (toolbar@ask.com) (Inactive)
  • avast! WebRep 7.0.1474 (wrc@avast.com) (Inactive)
  • HP Detect 1.0.5.1 ({ab91efd4-6975-4081-8552-1b3922ed79e2}) (Inactive)
  • HP Smart Web Printing 4.5 (smartwebprinting@hp.com) (Inactive)
  • iWinGames Plugin 1.7 ({98e34367-8df7-42b4-837b-20b892ff0849}) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6150SE nForce 430
  • adapterDescription2:
  • adapterDeviceID: 0x03d0
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 128
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.18592
  • driverDate: 5-22-2008
  • driverDate2:
  • driverVersion: 7.15.11.7521
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&checkda=1&ct=1361999264&rver=6.1.6195.0&wp=MBI_SSL&wreply=https:%2F%2Flogin.secure.co1.msn.com%2Fwlsignin.aspx%3Fru%3Dhttp%253a%252f%252fwww.msn.com%252f&lc=1033&id=1184
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.warnOnClose: False
  • extensions.lastAppVersion: 19.0
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
  • gfx.blacklist.suggested-driver-version: 257.21
  • keyword.URL: chrome://browser-region/locale/region.properties
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362157022
  • places.history.expiration.transient_current_max_pages: 90531
  • places.history.expiration.transient_optimal_database_size: 123373322
  • places.last_vacuum: 1300918467
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Delete cookies to remove the information websites have stored on your computer clear the cookies from your machine, this should help msn.com work.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

You may also need to reload the web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

If clearing the cookies didn't help then check for problems caused by extensions.