X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Having Adobe Flash Enabled caused Firefox to Hang, and then to "Not Respond".

Posted

I Have the Following:

     Firefox 19.0
     Adobe Flash 11.6.602.171
     Windows 7 Home Premium 64 Bit SP1

After I first install a new version of Adobe Flash, everything works perfectly. If I shut down my computer & start it up again maybe 10 minutes later, I will START having a problem. I Click on my Firefox Icon. Then I click on one of my bookmarks, like for Tucson Weather ( at www.weather.com ). While Tucson Weather is "transferring data' or "waiting" or "connecting" the small blue indicator that spins to indicate that the computer is working to get the requested page loaded freezes & stops spinning. Now, If I click any where on the page including the scroll bar, the page becomes dim & a very light color, white the cursor resembles an hour glass. This only lasts a minute or so. If I click on the "X" to close the window, either nothing happens, or I get a message that Firefox is not responding, & do I want Windows to close the page. I have Windows close page. Next I return to Firefox, disable Adobe Flash, & Firefox now works perfectly - Only Videos at You Tube are mostly not possible. I have had this problem since at least last September.

Additional System Details

Installed Plug-ins

  • Amazon MP3 Downloader Plugin 1.0.17
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello, maybe it's an issue with the protected mode in the flash plugin - you could try if downgrading to flash 10.3 (which is still supported) or disabling protected mode makes a difference.