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Cannot get to MSN with Firefox on MAC..just a blank page. Safari works fine. Started Friday.


Firefox 19 MAC v 10.6.8 all other websites no issue Cleared cookie and cache..worked but today the issue is back

Additional System Details

Installed Plug-ins

  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.2 r202
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • iPhoto6


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

  • Top 25 Contributor
  • Moderator
622 solutions 8002 answers

Make sure you clear the cookies for the single site, and use Ctrl + F5 (Command on a Mac Command + Shift + R on a MAC ) to orveride the cache.

There have been a lot of posts on the subject possibly something has changed with how the site handles cookies (Or it is a problem with Firefox's present javascript compiler)

For other ideas and troubleshooting steps also see threads

Modified by John99

finitarry 157 solutions 2175 answers

If I go to msn.com, I get the Canadian site, but it works. I am not allowing it to set cookies.

  • Top 10 Contributor
  • Moderator
10738 solutions 96603 answers

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)