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hotmail opens as a blank page in firefox

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Hello, I started having a problem opening hotmail a few days ago using firefox. When I click on www.hotmail.com it opens as a blank page with no error message. I can open it in IE but I don't use that browser as it is too slow for me. I have followed all suggestions including, clearing cookies, cache, plugins, downloaded latest version of firefox and I still can not open hotmail. Please can someone help me? Thank you

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Do Not Track
12.0.0.2189
false
{F53C93F1-07D5-430c-86D4-C9531B27DFAF}
AVG Safe Search
12.0.0.2222
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
General Crawler
2.6
false
gencrawler@some.com
HP Smart Web Printing
4.60
false
smartwebprinting@hp.com
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Troubleshooter
1.0a
false
troubleshooter@mozilla.org
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130215130331
browser.startup.homepage_override.mstone
19.0
dom.mozApps.used
true
extensions.lastAppVersion
19.0
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1359240068
places.history.expiration.transient_current_max_pages
26617
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.disable_button.openDeviceManager
false
Graphics
Adapter Description
Intel(R) 82945G Express Chipset Family
Adapter Drivers
ialmrnt5
Adapter RAM
Unknown
Device ID
0x2772
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
9-20-2005
Driver Version
6.14.10.4396
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.4926 or newer.
Vendor ID
0x8086
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.4926 or newer.
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

iamjayakumars
  • Top 10 Contributor
416 solutions 4931 answers

Hotmail and outlook, After login it redirects to a blank page and redirects to your home page(Inbox).

If you have slow connection, your able to see the blank page.

Check your connection.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Question owner

Thanks for that but the problem is when I have clicked on to www.hotmail.com the page shows up blank ( I do not get as far as signing in). I have also cleared cookies, cache etc. This problem occurs which ever url I click on to enter hotmails sign in page. Please can you advise further?

Modified by tfarries

iamjayakumars
  • Top 10 Contributor
416 solutions 4931 answers

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Helpful Reply

Thanks again. I have worked out what the problem was. It has only taken me since 8am this morning!!!!! The date on my computer was incorrect as soon as I changed this I could enter hotmail in firefox.

However I now have a problem in that when I have followed different suggestions during the day to solve the issues files on my desktop have been lost. Please can you suggest how to restore computer files.

iamjayakumars
  • Top 10 Contributor
416 solutions 4931 answers

Make use of System Restore option

Question owner

I have tried this but nothing showing up to restore. Files have been deleted from folders on my desktop. Can you suggest anything else please?

sobrien60 0 solutions 3 answers

I cleared my cache and deleted all my outlook.com and live.com cookies. No change.

www.outlook.com is still blank.

I'm on Mac 10.6.8 Firefox version 19.0.2

cor-el
  • Top 10 Contributor
  • Moderator
10779 solutions 97013 answers

There is a lot of JavaScript used on those pages, so make sure that you aren't blocking JavaScript.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

sobrien60 0 solutions 3 answers

Nope, no change in safe mode, still blank. Do I really have to erase all my cookies to try to fix this?

cor-el
  • Top 10 Contributor
  • Moderator
10779 solutions 97013 answers

You can try to switch to Private Browsing mode.

In PB mode you do not use the cookies from regular mode and also the disk cache is disabled.

sobrien60 0 solutions 3 answers

Private browsing didn't work.

I finally got this site to show up by reseting Firefox. I lost all my plugins and their settings but at least I can now see my websites properly.

Thanks for the help.

gslrider 1 solutions 26 answers

Helpful Reply

This happens to me intermittently. Some days, I can login fine other days, all I get is a blank browser page. Works fine in Safari and Chrome. But all issues happen under Firefox. However, if I try enough times, and at some point just let the blank page just sit there (for as long as a couple of hours), Hotmail eventually loads up. Perhaps, just a coincidence. That an underlying issue that comes up from time to time, gets resolved with no notification to us. None of the tips have resolved this blank page issue, as well as not seeing the buttons at the top (ie. Reply, Forward, Delete, Archive, etc...) They get cut off. Only way to seem to view them is if you increase the font size in preferences, but then all the fonts in all webpages get huge. Also the AddThis plugin doesn't work well with the new Hotmail (Outlook.com). When you choose Hotmail as an email to send the link to (using AddThis), it takes you to an error page. Any other email client works AddThis fine. ie. AOL, Yahoo and Gmail.

Personally, I think this is a Microsoft issue with Outlook.com, that Firefox has not been able to address.

david130465 0 solutions 1 answers

hi have fix this problem by updating java. go to the java website and check to make sure you have the latest version. if not download and problem goes away. Also disabling the addons one at a time until you find the offending piece of software and disabling it, works. However its most probaly not working due to java not being updated.

Blade3520 0 solutions 1 answers

I had this same problem of blank pages trying to get my earthlink webmail. It happened right after Javascript updated. Mozilla and earthlink no longer cooperate. I can get earthlink on Internet Explorer just fine.

Mozilla and earthlink should get together and figure out why javascript is disrupting their service. I'd like to continue with Mozilla but it has to work with my earthlink email. No exceptions.