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firefox update not offered for windows 7


Hello... I love your browser and have it running on all my machines! I currently use it on my FreeBSD rig, my Windows 7 and Windows 8 rigs too. I always make sure to check for updates every few days because I know how important keeping internet-facing programs up to date is. This concerns Firefox 19 for Windows 7. I was able to update Firefox for Windows 8 to version, I was doing some work in Windows 7 but Firefox did not update (it says its up to date). I was wondering if this was a glitch or if I have been given a fake copy from a unknown source (I also noticed Firefox is still version 19 on your download website). Thank you for your prompt attention in this matter.

Jeremy Cox

Chosen solution

thank you for your prompt reply! that answered my question 100%!

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • VLC media player Web Plugin 2.0.2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • 5.1.10411.0 (thats Silverlight?)
  • BitCometAgent v1.30 for Firefox


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/


  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • BitComet Video Downloader 1.34 ({B042753D-F57E-4e8e-A01B-7379A6D4CEFB}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: Radeon X1950 Series (Microsoft Corporation - WDDM)
  • adapterDescription2:
  • adapterDeviceID: 0x7240
  • adapterDeviceID2:
  • adapterDrivers: atiumdag atiumdva atiumd64 atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-25-2009
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • extensions.lastAppVersion: 19.0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True


  • User JS: No
  • Accessibility: No
  • Top 25 Contributor
617 solutions 4264 answers

Helpful Reply

Hello Jeremy, the 19.0.1 update is for win 8 only to fixed stability issue for some AMD Radeon HD graphics cards.

see : https://www.mozilla.org/en-US/firefox/19.0.1/releasenotes/

see also from contributors forum : https://support.mozilla.org/en-US/forums/contributors/708997?last=51165#post-51107


you are updated in your win 7

thank you

Modified by ideato

Chosen Solution

thank you for your prompt reply! that answered my question 100%!

  • Top 25 Contributor
617 solutions 4264 answers

you are welcome