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Firefox 19.0.1 lost functionality when I upgraded. Worst: CAN'T open link in new window. NOTHING HAPPENS.

Posted

Can't open links in new window. Nothing happens

Can't open multiple windows of Firefox by clicking on the shortcut in my task bar. Nothing happens. One and only one window of Firefox is all I get no matter what I try.

Can't open Firefox at all after I close the only window I'm now allowed to have. Nothing happens. I have to go to task manager and end the Firefox background process that's still in the list. Then I can open Firefox again.

Here's my system info:

System Model Windows 8 (x64) (build 9200) Install Language: English (United States) System Locale: English (United States) Installed: 11/18/2012 11:28:45 AM Processor a 2.40 gigahertz Intel Core i7-3630QM 256 kilobyte primary memory cache 1024 kilobyte secondary memory cache 6144 kilobyte tertiary memory cache 64-bit ready Multi-core (4 total) Hyper-threaded (8 total) Laptop: ASUSTeK COMPUTER INC. N76VJ 1.0 System Serial Number: C9N0AS4850933966 Chassis Serial Number: C9N0AS4850933966 Enclosure Type: Notebook Main Circuit Board b Board: ASUSTeK COMPUTER INC. N76VJ 1.0 Bus Clock: 100 megahertz BIOS: American Megatrends Inc. N76VJ.202 08/31/2012

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Shockwave Flash 11.5 r502
  • DivX Plus Web Player version 2.2.2.14
  • Google Update
  • Next Generation Java Plug-in 10.13.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.0.2
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • 5.1.10411.0
  • DivX VOD Helper Plug-in
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 19.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DAP Link Checker 1.0.1.2 (daplinkchecker@speedbit.com)
  • DivX Plus Web Player HTML5 <video> 2.1.2.172 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b})
  • Download Accelerator Plus (DAP) extension 10.0.2.6 ({F17C1572-C9EC-4e5c-A542-D05CBB5C5A08})
  • Download YouTube Videos as MP4 1.5.3 ({b9bfaf1c-a63f-47cd-8b9a-29526ced9060})
  • Greasemonkey 1.8 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Movie2kDownloader 1.0 (movie2kdownloader@movie2kdownloader.com)
  • SPEEDbit Video Downloader 3.0.9 ({0329E7D6-6F54-462D-93F6-F5C3118BADF2})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Yontoo 1.20.02 (plugin@yontoo.com)
  • Anti-Banner 13.0.1.4250 (anti_banner@kaspersky.com) (Inactive)
  • Content Blocker 13.0.1.4250 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.1.4250 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 13.0.1.4250 (online_banking@kaspersky.com) (Inactive)
  • SearchPredict 1.0.1.0 (searchpredict@speedbit.com) (Inactive)
  • Skype Click to Call 6.5.0.11422 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Virtual Keyboard 13.0.1.4250 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 635M
  • adapterDescription2: Intel(R) HD Graphics 4000
  • adapterDeviceID: 0x0de3
  • adapterDeviceID2: 0x0166
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterRAM: 2047
  • adapterRAM2: Unknown
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16433
  • driverDate: 10-2-2012
  • driverDate2: 7-31-2012
  • driverVersion: 9.18.13.697
  • driverVersion2: 9.17.10.2828
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 635M )
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.facebook.com/|http://www.google.com/
  • browser.startup.homepage_override.buildID: 20130226172142
  • browser.startup.homepage_override.mstone: 19.0.1
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0.1
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1362128016
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.csp.enable: False
  • security.OCSP.enabled: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

hello, please reset firefox - this should take care of the problem...

Helpful Reply

OK, I reset Firefox 2 days ago. It fixed the problem and things were going fine until just now. A few hours ago Firefox worked fine. I took a break, just came back, and it's doing the same thing again: can't open new window from a link, can't open new Firefox instance from taskbar, Firefox process remains in Task Manager list after I shut the browser down, so I have to end the process before I can start the browser again.

Am I going to have to reset Firefox (and reinstall extensions, reset home page, etc., etc.) EVERY COUPLE OF DAYS? If so I'D SAY YOU HAVE A BUG in the new release. Please fix it and send me a patch.

Thank you!

Question owner

I notified you that your fix didn't work almost a week ago. No response. Please respond! Thanks.

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Question owner

I have Kaspersky, but now you're fishing. Here's why:

I had Kaspersky installed on a Windows 8 laptop and used the previous version of Firefox without problem for the last 3 months.

The problems started ONLY AFTER Firefox upgraded to 19.0.

So, neither Kaspersky nor Windows caused the problems. The upgrade caused the problems.

If the upgrade caused the problems, changing Windows configuration is a detour, not a solution. If Firefox 19 needs Safe Mode in order to function properly, then FIREFOX IS THE PROBLEM.

Please send me instructions on how to reinstall the version BEFORE Firefox 19 so that I can use the browser without these problems. IT WORKED FINE BEFORE THE UPDATE!

When you have fixed the version 19 problems, I'll be glad to reinstall the update.

Thank you.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

if you heave any speedbit software on your pc, try to remove it...

Helpful Reply

I'm a Chrome user by choice. I use Firefox for two reasons only:

1) Speedbit video downloader 2) A second browser to handle secondary Google and Facebook sign-ins.

If I remove Speedbit, I lose 50% of my reason to use your browser at all.

Speedbit and Firefox worked together just fine before version 19.

PLEASE PROVIDE A PATCH. DON'T BLAME SPEEDBIT.

Thank you.

jscher2000
  • Top 10 Contributor
2352 solutions 20830 answers

Patching starts with a thorough diagnosis.

When you restart Firefox after killing firefox.exe, does it work normally? For how long? Can you confirm that it is a compatibility problem with Speedbit? Can you determine what triggers the problem, since it appears to be intermittent?

Question owner

jscher2000, glad to clarify thoroughly. ;-)

As my original post indicated, there are multiple problemS:

1. Can't open links in new window. Nothing happens

2. Can't open multiple windows of Firefox by clicking on the shortcut in my task bar. Nothing happens. One and only one window of Firefox is all I get no matter what I try.

3. Can't open Firefox at all after I close the only window I'm now allowed to have. Nothing happens. I have to go to task manager and end the Firefox background process that's still in the list. Then I can open Firefox again.

Problems #1 and #2 are NOT intermittent, but incessant.

Problem #3 USUALLY happens, although not always. The problem isn't intermittent, but the rule. Success is intermittent.

Q: When you restart Firefox after killing firefox.exe, does it work normally?

A: As stated, if I kill the process in Task Manager, I can start Firefox and actually get the UI to show.

Q: For how long?

A: For one session. After I close the Firefox UI, AS A RULE, I can't open it again until Task Manager/KILL FIREFOX. (How I'm feeling right now. Just sayin'.)

Q: Can you confirm that it is a compatibility problem with Speedbit?

A1: I disabled Speedbit Video Downloader. Problems 1-3 still happened.

A2: I KILLED FIREFOX in Task Manager, then started it back up. Problems 1-3 no longer occur, even after several open-close cycles. I can open new windows/instances of the UI to my heart's content! WHOOPEE!

A3: The problem definitely seems to be a Firefox 19.0/Speedbit compatibility problem.

A4: I enabled Speedbit Video Downloader and restarted Firefox. Problems 1-3 reappeared.

A patch would be appreciated. In the meantime I can adopt the WORKAROUND (the recurring reminder of a software problem, hint, hint) of keeping Speedbit Video Downloader disabled, enabling it whenever I need to download something, then disabling it again.

I'll mark this ticket "solved" when I get the patch, thanks! :-)

m

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Ok, so this is an issue with Speedbit. Please report to spedbit, and leave it disabled until they release an update. Thanks!