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my home page MSN comes up as a white screen how do I fix it?

Posted

My wife and I use MSN for our homepage but foe some reason mine just comes up with a blank white screen. How can I fix it? We both use firefox hers will pull it up

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • McAfee MSS+ NPAPI Plugin
  • SiteAdvisor
  • McAfee MSC FF plugin DLL
  • 4.1.10329.0
  • NPWLPG
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • CWA App By We-Care.com 4.1.17.28 (wecarereminder@bryan)
  • Freeze.com NetAssistant 3.6.5 ({1266764D-FC4F-4FA7-B63B-884D53B1680F})
  • McAfee SiteAdvisor 3.6.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Playtopus 1.0.0 (links@playtopus.com)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar 2.5.4.20130221100632 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • Consumer Input 9948 (ConsumerInput@Compete) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-4-2011
  • driverDate2:
  • driverVersion: 8.15.10.2353
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.param.yahoo-fr: w3i&type=W3i_DS,157,0_0,Search,20130209,6902,0,64,0
  • browser.startup.homepage: http://www.msn.com/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • extensions.lastAppVersion: 19.0
  • font.size.variable.x-western: 17
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.yahoo.com/search?fr=mcafee&p=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361835695
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2046 solutions 8901 answers

hello, try to clear the cache & cookies from msn/live/hotmail.com and reload the page.

in case this didn't help, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Modified by philipp