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Click & Clean appeared claiming to be from firefox, Can you confirm it is from you and safe It looked a bit dodgy!

Posted

CLICK & CLEAN appeared as a download a friend with much knowledge of computers thought it looked a bit dodgy, It was claiming to be from Firefox he thought I should find out what I can before doing anything,it is very persistent and is on my browser every time I open. HELP!!

Chosen solution

Most Firefox add-ons are created by independent authors, even if they are hosted on the Mozilla add-ons site. (Similar to apps for mobile devices being hosted in a store.)

If you don't like how an add-on works, feel free to remove it. Usually you can do that here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

If there is no Remove button, the add-on may need to be removed through the Windows control panel.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • Garmin Communicator Plug-In 4.0.4.0
  • Picasa plugin
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • 5.1.10411.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • np-mswmp

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • Click&Clean 4.0 (clickclean@hotcleaner.com)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • BrowserProtect 2.6.1095.52 ({58bd07eb-0ee0-4df0-8121-dc9b693373df}) (Inactive)
  • Browsing Protection 1.10 (litmus-ff@f-secure.com) (Inactive)
  • Delta Toolbar 1.5.0 (ffxtlbr@delta.com) (Inactive)
  • Google Toolbar for Firefox 5.0.20090813W ({3112ca9c-de6d-4884-a869-9855de68056c}) (Inactive)
  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealPlayer Browser Record Plugin 15.0.5 ({C3949AC2-4B17-43ee-B4F1-D26B9D42404D}) (Inactive)
  • Yontoo 1.20.00 (plugin@yontoo.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: SiS Mirage Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x6330
  • adapterDeviceID2:
  • adapterDrivers: SiSGRV
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1039
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-13-2005
  • driverDate2:
  • driverVersion: 6.14.10.3680
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130201065344
  • browser.startup.homepage_override.mstone: 18.0.2
  • extensions.lastAppVersion: 19.0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 51996
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2375 solutions 21034 answers

Chosen Solution

Most Firefox add-ons are created by independent authors, even if they are hosted on the Mozilla add-ons site. (Similar to apps for mobile devices being hosted in a store.)

If you don't like how an add-on works, feel free to remove it. Usually you can do that here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

If there is no Remove button, the add-on may need to be removed through the Windows control panel.

cor-el
  • Top 10 Contributor
  • Moderator
10776 solutions 96959 answers

Question owner

Thank you I did download it eventually but so much other stuff appeared with the click & clean that I got cold feet and made a beeline to my trusty remover, thanks to those who helped. gh.

Glipmom 0 solutions 1 answers

I think these answers are a bit of a cop out. If this program attached itself to an update there's a problem with Firefox: this program doesn't show up in available add-ons and isn't showing up in my add/uninstall programs list in control panel. How can I get this off my PC? And why aren't there any notices coming from firefox if this is a known issue? Not happy right now.

jscher2000
  • Top 10 Contributor
2375 solutions 21034 answers

Helpful Reply

Hi Glipmom, Firefox will update the themes and extensions you have installed, but as far as I know, it never installs new ones for you. Those would need to be installed at your request.

If the problem is a new feature inside Firefox -- such as a toolbar -- you should review your add-ons on the following tab and disable ALL nonessential or unrecognized plugins and extensions. By nonessential I mean you do not intentionally use it for daily browsing. Basically, you need Shockwave Flash, but you can browse without most other stuff.

orange Firefox button (or Tools menu) > Add-ons > Plugins category
orange Firefox button (or Tools menu) > Add-ons > Extensions category

Then restart Firefox and test again. Can you get rid of it?

If not, please describe the symptoms you have in more detail. For example, unwanted toolbars, unwanted startup tabs, changed home page, changed search provider, unexpected ads, etc. Please be as specific as possible.