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Firefox won't start except in safe mode, what to do?

Posted

One day neither Firefox, Windows Explorer, nor Windows Mail will start up. No explanation as to why. I have connection to the internet, my virus definitions are up to date, and a program I use that works by remote desktop shows I am connected to the internet. Firefox starts in safe mode, but even if I reset it it won't start outside of safe mode.

Chosen solution

Hey, Installed new drivers for the video card and it works perfectly. That was not an intuitively good solution - it didn't make sense to me beforehand that it was likely to work, but it did work so - so much for my intution! Thanks!

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • 5.1.10411.0
  • NPWLPG
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.0.198
  • AmazonMP3DownloaderPlugin 1.0.15
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Application Basics
Name
Firefox
Version
18.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Kaspersky URL Advisor
9.1.0.124
false
linkfilter@kaspersky.ru
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
RealPlayer Browser Record Plugin
15.0.0
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Troubleshooter
1.0a
false
troubleshooter@mozilla.org
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.history_expire_days.mirror
180
browser.history_expire_days_min
15
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.privatebrowsing.dont_prompt_on_enter
true
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20130201065344
browser.startup.homepage_override.mstone
18.0.2
browser.urlbar.autocomplete.enabled
false
browser.urlbar.default.behavior
2
dom.max_script_run_time
0
extensions.lastAppVersion
18.0.2
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
gfx.direct3d.prefer_10_1
true
keyword.URL
http://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_uid=9DF46845-60DD-4FE6-A253-11001F4CC5F2&apn_pt
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1361026610
places.history.expiration.transient_current_max_pages
88162
places.last_vacuum
1303337419
print.print_printer
Canon MP530 Series Printer
print.printer_Canon_MP530_Series_Printer.print_bgcolor
false
print.printer_Canon_MP530_Series_Printer.print_bgimages
false
print.printer_Canon_MP530_Series_Printer.print_command
print.printer_Canon_MP530_Series_Printer.print_downloadfonts
false
print.printer_Canon_MP530_Series_Printer.print_edge_bottom
0
print.printer_Canon_MP530_Series_Printer.print_edge_left
0
print.printer_Canon_MP530_Series_Printer.print_edge_right
0
print.printer_Canon_MP530_Series_Printer.print_edge_top
0
print.printer_Canon_MP530_Series_Printer.print_evenpages
true
print.printer_Canon_MP530_Series_Printer.print_footercenter
print.printer_Canon_MP530_Series_Printer.print_footerleft
&PT
print.printer_Canon_MP530_Series_Printer.print_footerright
&D
print.printer_Canon_MP530_Series_Printer.print_headercenter
print.printer_Canon_MP530_Series_Printer.print_headerleft
&T
print.printer_Canon_MP530_Series_Printer.print_headerright
&U
print.printer_Canon_MP530_Series_Printer.print_in_color
true
print.printer_Canon_MP530_Series_Printer.print_margin_bottom
0.5
print.printer_Canon_MP530_Series_Printer.print_margin_left
0.5
print.printer_Canon_MP530_Series_Printer.print_margin_right
0.5
print.printer_Canon_MP530_Series_Printer.print_margin_top
0.5
print.printer_Canon_MP530_Series_Printer.print_oddpages
true
print.printer_Canon_MP530_Series_Printer.print_orientation
0
print.printer_Canon_MP530_Series_Printer.print_pagedelay
500
print.printer_Canon_MP530_Series_Printer.print_paper_data
1
print.printer_Canon_MP530_Series_Printer.print_paper_height
11.00
print.printer_Canon_MP530_Series_Printer.print_paper_size_type
0
print.printer_Canon_MP530_Series_Printer.print_paper_size_unit
0
print.printer_Canon_MP530_Series_Printer.print_paper_width
8.50
print.printer_Canon_MP530_Series_Printer.print_reversed
false
print.printer_Canon_MP530_Series_Printer.print_scaling
0.66
print.printer_Canon_MP530_Series_Printer.print_shrink_to_fit
true
print.printer_Canon_MP530_Series_Printer.print_to_file
false
print.printer_Canon_MP530_Series_Printer.print_unwriteable_margin_bottom
0
print.printer_Canon_MP530_Series_Printer.print_unwriteable_margin_left
0
print.printer_Canon_MP530_Series_Printer.print_unwriteable_margin_right
0
print.printer_Canon_MP530_Series_Printer.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
toolkit.startup.recent_crashes
3
Graphics
Adapter Description
NVIDIA GeForce GTS 450
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
1023
Device ID
0x0dc4
Direct2D Enabled
no information
DirectWrite Enabled
false (6.2.9200.16492)
Driver Date
10-2-2012
Driver Version
9.18.13.697
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic no information
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTS 450)
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Helpful Reply

Does Turning off hardware acceleration help?

Chosen Solution

Hey, Installed new drivers for the video card and it works perfectly. That was not an intuitively good solution - it didn't make sense to me beforehand that it was likely to work, but it did work so - so much for my intution! Thanks!