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Somehow the GetSavin 5.0 got into the 'about:config' menu - the place where one makes Firefox tweaks. I am only one in house who knows the about_config


Sorry. The below seems like someone is trying to hack FF's add-ons. I was frustrated to have to go through hoops to try to reach someone at Mozilla with what's essentially a 911 call.

FF on Win7 Pro crashed and asked to restore pages. An add-on I had not solicited was prompting me to install. It calls itself "GetSavin 5.0". Other relevant info: getsavin@jetpack . Sorry, there was more on the add-on screen but I wanted to get this off my computer ASAP. Again, I did not initiate this add-on!

GetSavin' or any permutation of this is not in the Mozilla add-on directory.

The scary thing was that the damn thing was on the threshold of the Mozilla about:config command line. I'm the only one in my family who even knows what this is.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Shockwave Flash 11.5 r502
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Nexon Game Controller
  • Pando Web Plugin
  • Citrix Receiver Plugin (Win32)
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/


  • Adblock Plus 2.2.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.6 (adblockpopups@jessehakanen.net)
  • Cookies Manager+ ({bb6bc1bb-f824-4702-90cd-35e2fb24f25d})
  • Ghostery 2.8.4 (firefox@ghostery.com)
  • Norton Toolbar 2013.3.0.26 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • NoScript ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Norton Vulnerability Protection - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Skype Click to Call ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: AMD Radeon HD 7660D
  • adapterDescription2:
  • adapterDeviceID: 0x9901
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-27-2012
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7660D)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.wikipedia.org/
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361806350
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.warn_viewing_mixed.show_once: False


  • User JS: No
  • Accessibility: No
Gingerbread Man
  • Top 25 Contributor
227 solutions 935 answers

Helpful Reply

GSO_frustrated wrote:

An add-on I had not solicited was prompting me to install.

As long as you declined the installation, your Firefox setup should be fine. Questionable bundled software like the one you mentioned is why Firefox prompts you to confirm installation.

Install, update, then run a scan with Malwarebytes' Anti-malware.

If you suspect your system is still infected afterwards, ask for help on the following forum.

GSO_frustrated wrote:

The scary thing was that the damn thing was on the threshold of the Mozilla about:config command line. 

about:config is where Firefox and add-on preferences are stored. A preference making mention of an add-on is not unusual in itself. If you found something troubling, you'll have to detail what that is.

DaveLea 0 solutions 1 answers

I did not knowingly agree to any new add-on that I was aware of. I do check for those nasty little checked boxes that show up while you are busy installing something completely unrelated. I always "uncheck" them!!

However, getsavin has been harrassing my wife and I for about 3 weeks, shortly after I installed Wondershare's Video Editor. This seemed to be a promising program with features not found in Windows Live MovieMaker, MovieMaker 2.6 or MovieMaker 6, each of which has enormous drawbacks now that I have "move up" from XP and Vista to Sys 7!

The question is then for us: how do I get those irritating double underlined links which don't even have any relevance to anything we are typing, reading or browsing, but which keep opening balloons and new tabs in a very random and time consuming way!!!!!

I have seen quite a bit of advice when I google getsavin, but it has not been effective with FireFox as yet. The few instructions I found were apparently for a much earlier version of FF and didn't relate to the new control pattern.

I have FF 22 installed and the dreaded System 7 "running". I have a Gateway with an Intel Pent D at 2.8Ghz & 2.79Ghz. 1 gig ram and 32 bit OS.

Dave Lea, Fish Creek, WI