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In Finder, I try to open a folder and files have disappeared and Finder closes. How do I fix it?

  • 5 replies
  • 3 have this problem
  • 3 views
  • Last reply by Bailey3

Bailey3
Bailey3
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Firefox crashed while I was online. It sent an error message. After, I was unable to locate the files in one of my folders in Finder. I can see the folders in "documents" but don't know how to restore them in Finder. I don't know if any other damage was caused. Thank you.

Firefox crashed while I was online. It sent an error message. After, I was unable to locate the files in one of my folders in Finder. I can see the folders in "documents" but don't know how to restore them in Finder. I don't know if any other damage was caused. Thank you.

All Replies (5)

iamjayakumars
iamjayakumars
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Open the Finder by clicking the smiley face icon in the dock.
  2. Navigate to the following directory: ~ / Library / Application Support / Firefox / Crash reports / submitted.
  3. Now, you should see a list of files that contain reports. Click the gear icon in the toolbar (or open the View menu), then select Arrange by > Creation date to get the most recent files at the top of the window.
  4. Open the most recent 5 files with a text editor and copy the IDs.
  5. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Bailey3
Bailey3 Question owner
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bp-28d63ce4-b737-4d75-8d3c-95bfc2130228 2/27/13 6:44 PM bp-a926b94b-ba89-49da-9601-7d8d62130227 2/27/13 3:26 PM bp-32d3db67-b1a0-4c34-96f7-1e2c22130227 2/27/13 3:22 PM bp-dfeee43e-1809-4ab7-941e-e85a42130227 2/27/13 3:17 PM bp-6e8f7307-c305-4498-85c5-8ea2d2130227 2/27/13 3:16 PM bp-3aa32c49-3564-4a05-8fa3-1017e2130227 2/27/13 3:15 PM bp-6634dba9-49eb-4e29-9eaf-79ec62130227 2/27/13 3:01 PM

Bailey3
Bailey3 Question owner
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I could open the smiley face icon but could not navigate to library. I couldn't find it. I found the above somehow. I hope this is what you need to help me. Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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In Mac OS X v10.7 and later, the $HOME/Library folder is a hidden folder.

Open Finder and use one of these:

  • Go > Go To Folder (Shift-Command-G) and in the dialog type: ~/Library
  • Open the "Go" menu and hold down the Option key to make the Library appear
Bailey3
Bailey3 Question owner
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Crash ID: bp-28d63ce4-b737-4d75-8d3c-95bfc2130228 Crash ID: bp-a926b94b-ba89-49da-9601-7d8d62130227 Crash ID: bp-32d3db67-b1a0-4c34-96f7-1e2c22130227 Crash ID: bp-dfeee43e-1809-4ab7-941e-e85a42130227 Crash ID: bp-6e8f7307-c305-4498-85c5-8ea2d2130227 I've noticed, since posting this response, that files that should be in Documents are now in Applications. I'm concerned more damage was caused when the crashes occurred. How do I make sure that everything is corrected to prior to the crash state? Thank you.

Modified by Bailey3