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In Finder, I try to open a folder and files have disappeared and Finder closes. How do I fix it?

Posted

Firefox crashed while I was online. It sent an error message. After, I was unable to locate the files in one of my folders in Finder. I can see the folders in "documents" but don't know how to restore them in Finder. I don't know if any other damage was caused. Thank you.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iPhoto6
  • Coupons Inc., Coupon Printing FireFox Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Java Plug-In 2 for NPAPI Browsers

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size_cached_value
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130215130331
browser.startup.homepage_override.mstone
19.0
extensions.lastAppVersion
19.0
gfx.blacklist.webgl.msaa
4
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1362017407
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.sanitize.migrateFx3Prefs
true
Graphics
Device ID
0x 126
GPU Accelerated Windows
1/1 OpenGL
Vendor ID
0x8086
WebGL Renderer
Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine
AzureCanvasBackend
quartz
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

iamjayakumars
  • Top 10 Contributor
415 solutions 4908 answers

Helpful Reply

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Open the Finder by clicking the smiley face icon in the dock.
  2. Navigate to the following directory: ~ / Library / Application Support / Firefox / Crash reports / submitted.
  3. Now, you should see a list of files that contain reports. Click the gear icon in the toolbar (or open the View menu), then select Arrange by > Creation date to get the most recent files at the top of the window.
  4. Open the most recent 5 files with a text editor and copy the IDs.
  5. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

bp-28d63ce4-b737-4d75-8d3c-95bfc2130228 2/27/13 6:44 PM bp-a926b94b-ba89-49da-9601-7d8d62130227 2/27/13 3:26 PM bp-32d3db67-b1a0-4c34-96f7-1e2c22130227 2/27/13 3:22 PM bp-dfeee43e-1809-4ab7-941e-e85a42130227 2/27/13 3:17 PM bp-6e8f7307-c305-4498-85c5-8ea2d2130227 2/27/13 3:16 PM bp-3aa32c49-3564-4a05-8fa3-1017e2130227 2/27/13 3:15 PM bp-6634dba9-49eb-4e29-9eaf-79ec62130227 2/27/13 3:01 PM

Question owner

I could open the smiley face icon but could not navigate to library. I couldn't find it. I found the above somehow. I hope this is what you need to help me. Thank you.

cor-el
  • Top 10 Contributor
  • Moderator
10748 solutions 96724 answers

Helpful Reply

In Mac OS X v10.7 and later, the $HOME/Library folder is a hidden folder.

Open Finder and use one of these:

  • Go > Go To Folder (Shift-Command-G) and in the dialog type: ~/Library
  • Open the "Go" menu and hold down the Option key to make the Library appear

Question owner

Crash ID: bp-28d63ce4-b737-4d75-8d3c-95bfc2130228 Crash ID: bp-a926b94b-ba89-49da-9601-7d8d62130227 Crash ID: bp-32d3db67-b1a0-4c34-96f7-1e2c22130227 Crash ID: bp-dfeee43e-1809-4ab7-941e-e85a42130227 Crash ID: bp-6e8f7307-c305-4498-85c5-8ea2d2130227 I've noticed, since posting this response, that files that should be in Documents are now in Applications. I'm concerned more damage was caused when the crashes occurred. How do I make sure that everything is corrected to prior to the crash state? Thank you.

Modified by Bailey3