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Firefox has started crashing every time I start it, and only works in safe mode

Posted

Fire Fox now crashes every time I try and start it, an afer several attempts at a normal start allows me to start in safe mode, this has just happened over the last 24-48 hours. Not added any new extensions, would like to be able to use FireFox again

Chosen solution

Did you close and restart Firefox or possibly reboot the computer

See also:

  • bug 812683 - Win7 startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838)

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Plug-in for detecting Nero Kwik Media.
  • VLC media player Web Plugin 2.0.2
  • 5.1.10411.0
  • DjVu browser plugin
  • GEPlugin
  • CANON iMAGE GATEWAY Mycamera Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.3
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Auto Refresh
1.0.2
false
autorefresh@plugin
avast! WebRep
7.0.1474
false
wrc@avast.com
BetterPrivacy
1.68
false
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Forecastfox
2.2.2
false
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3}
FoxClocks
3.1.26
false
{d37dc5d0-431d-44e5-8c91-49419370caa1}
Ghostery
2.8.4
false
firefox@ghostery.com
Google Shortcuts
2.1.7.1
false
{5C46D283-ABDE-4dce-B83C-08881401921C}
Google Translator for Firefox
2.1.0.3
false
translator@zoli.bod
IE Tab Plus
2.0.0.0
false
ietab@ip.cn
LastPass
2.0.0
false
support@lastpass.com
Less Spam, please
0.7.2
false
lessspamplease@developer.org
Open in IE
1.4
false
openinie@wittersworld.com
Padlock
0.5.0
false
{d09e32df-8610-4b33-b929-1e631b764130}
PDF Download
3.0.0.2
false
{37E4D8EA-8BDA-4831-8EA1-89053939A250}
RealDownloader
1.3.0
false
{34712C68-7391-4c47-94F3-8F88D49AD632}
Restart Button
0.1.5
false
restartbutton@strk.jp
Restart Firefox
0.5
false
restart@restart.org
Session Manager
0.7.9.5
false
{1280606b-2510-4fe0-97ef-9b5a22eafe30}
Tab Utilities
1.5.1
false
tabutils@ithinc.cn
Twitter_Autorefresh
0.1
false
jid1-3P6ZUb9u2yIOjg@jetpack
WOT
20130129
false
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20130215130331
browser.startup.homepage_override.mstone
19.0
browser.tabs.loadInBackground
false
browser.tabs.onTop
false
browser.tabs.warnOnClose
false
dom.mozApps.used
true
extensions.lastAppVersion
19.0
gfx.direct3d.prefer_10_1
true
keyword.URL
http://search.conduit.com/ResultsExt.aspx?ctid=CT3220468&SearchSource=2&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1361567190
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
print.print_printer
Canon Inkjet MP610 series
print.printer_Canon_Inkjet_MP610_series.print_bgcolor
false
print.printer_Canon_Inkjet_MP610_series.print_bgimages
false
print.printer_Canon_Inkjet_MP610_series.print_command
print.printer_Canon_Inkjet_MP610_series.print_downloadfonts
false
print.printer_Canon_Inkjet_MP610_series.print_edge_bottom
0
print.printer_Canon_Inkjet_MP610_series.print_edge_left
0
print.printer_Canon_Inkjet_MP610_series.print_edge_right
0
print.printer_Canon_Inkjet_MP610_series.print_edge_top
0
print.printer_Canon_Inkjet_MP610_series.print_evenpages
true
print.printer_Canon_Inkjet_MP610_series.print_footercenter
print.printer_Canon_Inkjet_MP610_series.print_footerleft
&PT
print.printer_Canon_Inkjet_MP610_series.print_footerright
&D
print.printer_Canon_Inkjet_MP610_series.print_headercenter
print.printer_Canon_Inkjet_MP610_series.print_headerleft
&T
print.printer_Canon_Inkjet_MP610_series.print_headerright
&U
print.printer_Canon_Inkjet_MP610_series.print_in_color
true
print.printer_Canon_Inkjet_MP610_series.print_margin_bottom
0.5
print.printer_Canon_Inkjet_MP610_series.print_margin_left
0.5
print.printer_Canon_Inkjet_MP610_series.print_margin_right
0.5
print.printer_Canon_Inkjet_MP610_series.print_margin_top
0.5
print.printer_Canon_Inkjet_MP610_series.print_oddpages
true
print.printer_Canon_Inkjet_MP610_series.print_orientation
0
print.printer_Canon_Inkjet_MP610_series.print_page_delay
50
print.printer_Canon_Inkjet_MP610_series.print_paper_data
9
print.printer_Canon_Inkjet_MP610_series.print_paper_height
11.00
print.printer_Canon_Inkjet_MP610_series.print_paper_size_type
0
print.printer_Canon_Inkjet_MP610_series.print_paper_size_unit
1
print.printer_Canon_Inkjet_MP610_series.print_paper_width
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print.printer_Canon_Inkjet_MP610_series.print_reversed
false
print.printer_Canon_Inkjet_MP610_series.print_scaling
1.00
print.printer_Canon_Inkjet_MP610_series.print_shrink_to_fit
true
print.printer_Canon_Inkjet_MP610_series.print_to_file
false
print.printer_Canon_Inkjet_MP610_series.print_unwriteable_margin_bottom
0
print.printer_Canon_Inkjet_MP610_series.print_unwriteable_margin_left
0
print.printer_Canon_Inkjet_MP610_series.print_unwriteable_margin_right
0
print.printer_Canon_Inkjet_MP610_series.print_unwriteable_margin_top
0
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
toolkit.startup.recent_crashes
3
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Firefox.
Graphics
Adapter Description
NVIDIA GeForce 210
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
512
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
Device ID
0x0a65
DirectWrite Enabled
false (6.2.9200.16492)
Driver Date
12-29-2012
Driver Version
9.18.13.1090
GPU #2 Active
false
GPU Accelerated Windows
0/2 Basic
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 210 )
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6642 answers

Please disable Hardware acceleration Turning off hardware acceleration

Question owner

Tried that and it still won't start

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see:


See also:

Helpful Reply

All submitted tonight

bp-77b15fc0-b5e1-4d1e-88d4-be4fc2130227
bp-ce879684-8808-497b-b31d-6a7952130227
bp-d50c602b-6ce9-458a-a54b-496672130227
bp-609a847c-ef48-47f9-b257-992902130227
bp-50352628-2f21-431b-997c-e07322130227
bp-7bbb924a-4b50-4eb2-b009-a09c22130227
bp-5cd9adc7-bb78-4ce0-a038-b518b2130227
bp-c2639c97-e689-48f1-baf9-f3ea12130227
bp-28f36a95-aa7e-439f-b05c-a80a12130227
bp-61597fac-dc2b-462a-b3e0-f49572130227
bp-bae5dcd7-fa3f-4c3c-8745-889c42130227
bp-3d51ee52-1d19-4c2f-b34c-d33592130227
bp-1de78df6-2ab9-40bb-973a-592b72130227
bp-2c352f75-82d5-47ac-b3d7-b7f902130227
bp-3607a49f-e4c0-4d78-803a-fde132130227

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Chosen Solution

Did you close and restart Firefox or possibly reboot the computer

See also:

  • bug 812683 - Win7 startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838)

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

Question owner

Thanks seemed to have solved by updating Graphics driver and disabling hardware acceleration.