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Firefox crashes several times every hour at irregular intervals but most frequently when I scroll up or down the page.

  • 3 replies
  • 9 have this problem
  • 5 views
  • Last reply by wb1994

wb1994
wb1994
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Firefox crashes regularly especially when I scroll up or down a page. It only started last week. I have tried the steps suggested on your help page (http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help) but to no avail. It still crashes in safe mode as well and updating Adobe and my graphics card hasn't worked in fact it crashed straight afterwards. My anit-virus is up to date. This is the crash log ID: bp-b5240e4b-b99b-458c-94ce-47d612130227.

Firefox crashes regularly especially when I scroll up or down a page. It only started last week. I have tried the steps suggested on your help page (http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help) but to no avail. It still crashes in safe mode as well and updating Adobe and my graphics card hasn't worked in fact it crashed straight afterwards. My anit-virus is up to date. This is the crash log ID: bp-b5240e4b-b99b-458c-94ce-47d612130227.

All Replies (3)

wb1994
wb1994 Question owner
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By the way I am pretty computer illiterate and so if any contributors could use the plainest technological language possible I would be much obliged. Cheers.

cor-el
cor-el
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  • Top 10 Contributor
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There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531 (please do not comment in bug reports).

  • Bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected.

wb1994
wb1994 Question owner
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Thanks for replying so quickly. I'll give it a go.