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Support Forum

Unable to access particular website but others have no problem

Posted

I am unable to access schiffradio.com

Additional System Details

Installed Plug-ins

  • iTunes Detector Plug-in
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • np-mswmp
  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • GEPlugin
  • 4.1.10329.0
  • ActiveTouch General Plugin Container Version 105
  • Sling Player Plug-In for Mozilla
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Ask Toolbar 3.14.0.100013 (toolbar@ask.com)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • WebSlingPlayer 1.5.2.125 ({9EB34849-81D3-4841-939D-666D522B889A})
  • WinZipBar Community Toolbar 3.18.0.7 ({50fafaf0-70a9-419d-a109-fa4b4ffd4e37})
  • HP Smart Web Printing 4.51 (smartwebprinting@hp.com) (Inactive)
  • Norton Vulnerability Protection 11.1.1.5 - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Skype Click to Call 5.9.0.9216 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17789
  • driverDate: 2-20-2010
  • driverDate2:
  • driverVersion: 8.15.10.2086
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://weather.msn.com/|http://www.google.com/ig?hl=en
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3106777&SearchSource=2&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361801001
  • places.history.expiration.transient_current_max_pages: 102076
  • places.history.expiration.transient_optimal_database_size: 163320298
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: Yes
Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

This did not fix the problem

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Do you get an error message when going to that page?

Question owner

I'm just getting the spinning circle

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Have you restarted your computer/ router / modem and checked your firewall settings?

Question owner

I am at a hotel and have tried multiple networks. I have also restarted my computer.