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part of .pdf doesn't show text when opened in firefox but does show when downloaded to the desktop


when I open this link within firefox the chart (page 3 on) doesn't open. When I download the .pdf to my desktop all the information is filled in.


i noticed on my laptop, where the entire contents of the .pdf is viewable, within Firefox - under Firefox / Tools / Options / Applications / there is an app called JPS file whereas on the desktop this app does not appear

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • Google Talk Plugin Video Accelerator version:
  • Version
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • ActiveTouch General Plugin Container Version 105
  • 5.1.10411.0
  • WinZip Courier Plugin for Mozilla Firefox
  • Adobe Shockwave for Director Netscape plug-in, version 11.6
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/


  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Java Console 6.0.33 ({CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}) (Inactive)
  • Norton Toolbar 2013.3.1.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection - 3 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • RivalGaming 1.0.0 (links@rivalgaming.com) (Inactive)
  • Skype Click to Call ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • WinZip Courier 3.1 ({74c841e3-b59f-479e-8d7a-e26a942a87c8}) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: NVIDIA GeForce GT 520
  • adapterDescription2:
  • adapterDeviceID: 0x1040
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 12-29-2012
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 520 )
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.use_document_fonts: 0
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 19.0
  • font.name.monospace.x-western: Arial
  • font.name.serif.x-western: Arial
  • font.size.fixed.x-western: 12
  • font.size.variable.x-western: 12
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1361752438
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.warn_viewing_mixed: False


  • User JS: No
  • Accessibility: No
  • Top 25 Contributor
  • Moderator
252 solutions 3023 answers

Helpful Reply

Have you researched the site you mentioned? I went to it and WOT gave me a red flag.

At this moment, we are aware of issues pertaining to PDF.js and we suggest installing the following add-on: https://addons.mozilla.org/en-US/firefox/addon/pdfjs/

Question owner

Via screenshots - I have documented the before (sshot 1) and after (sshot 3) First: 1. downloaded the Windows' plug-in; and the 2. downloaded suggested Mozilla add-on


After downloading Mozilla's add-on, the alert toolbar appeared with "Open With Different Viewer" which I clicked (sshot 1). The pop-up opened (sshot 2) I chose Open with Adobe Reader (default) - which is my default reader.

The final product after using "Open with Different Viewer" and choosing Adobe Reader (default) shows the newsletter having all its components visible. The pdf appears in a new window while the original is still open in the original window.

BTW - the adobe reader on the desktop is Adobe Reader XI.Ink whereas the laptop is Adobe Reader X.Ink (the pdf document opens correctly via the link in the email)

This information may help Mozilla identify and do code modification to address the .pdf issue.

I go to this website regularly and have not had any issues with it or my computer until a few days ago.