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Firefox 18.0.2 (MacOSX) won't work with Amazon.com - freezes on attempt to login, checkout, edit cart.

Posted

Cookies enabled. Scripts allowed. Can browse and add items to cart, but attempt to checkout, login to account, edit cart, or connect to Amazon help freeze site.

Why do I need to have five browsers on my system just to find one that will work with each site I visit?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Amazon MP3 Downloader Plugin 1.0.17
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6640 answers

Please update to Firefox 19 Update Firefox to the latest version

Then, Reset Firefox Reset Firefox – easily fix most problems

cor-el
  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

Helpful Reply

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.