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my hp deskjet 3522 printer will not work from firefox , but ok with internet explorer

Posted

went to hp ,they tested printing from internet explorer. since it worked,i was told to contack firefox. i tried the "about:config" & could not find any "firefox printer setting"

went to hp ,they tested printing from internet explorer. since it worked,i was told to contack firefox. i tried the "about:config" & could not find any "firefox printer setting"

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • WildTangent Games App V2 Presence Detector
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • 6.0.12.1483
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

ideato
  • Top 25 Contributor
764 solutions 5498 answers

Hello myprob, try to Reset all Firefox printer settings and check it again.

thank you

Hello myprob, try to [https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_reset-all-firefox-printer-settings Reset all Firefox printer settings] and check it again. thank you