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Firefox 19 always crashes after completing download and opening download window

  • 4 replies
  • 23 have this problem
  • 793 views
  • Last reply by wolfzert

ciberg
ciberg
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I never had this problem before, it only started after the update to Firefox 19. After completing a download, FF crashes, when the crash happens FF closes and doesn't give the option to send a report.

I already disabled virus scanning and it didn't solve the problem.

I'm using Windows 8 64 bits.

I never had this problem before, it only started after the update to Firefox 19. After completing a download, FF crashes, when the crash happens FF closes and doesn't give the option to send a report. I already disabled virus scanning and it didn't solve the problem. I'm using Windows 8 64 bits.

All Replies (4)

Andrew
Andrew
  • Moderator
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Please type about:crashes into the URL bar and provide us with the 5 latest crash ids.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to update the graphic display driver to the latest version (you seem to have two Nvidia display cards).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
ciberg
ciberg Question owner
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Thank you for your replies.

@feer56, when I go to about:crashes none of these crashes is registered, the last logged crash is from 30-01-2013, so FF isn't registering these download crashes hence not sending reports either.

@cor-el, yes I have two NVidia cards, I will update the driver as soon and follow your instructions as soon as I get home.

wolfzert
wolfzert
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Try to disable hardware acceleration in Firefox. 

   Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" 

   https://hacks.mozilla.org/2010/09/hardware-acceleration/

THANK YOU A LOT cor-el!!!!!!! :D