X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox 19 always crashes after completing download and opening download window

Posted

I never had this problem before, it only started after the update to Firefox 19. After completing a download, FF crashes, when the crash happens FF closes and doesn't give the option to send a report.

I already disabled virus scanning and it didn't solve the problem.

I'm using Windows 8 64 bits.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.6
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • GEPlugin
  • 5.1.10411.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.com/1/firefox/19.0/WINNT/pt-PT/eu/

Extensions

  • Firebug 1.11.2 (firebug@software.joehewitt.com)
  • FirePHP 0.7.1 (FirePHPExtension-Build@firephp.org)
  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632})
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 260
  • adapterDescription2: NVIDIA GeForce GT 240
  • adapterDeviceID: 0x05e2
  • adapterDeviceID2: 0x0ca3
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: 896
  • adapterRAM2: 512
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16433
  • driverDate: 10-2-2012
  • driverDate2: 10-2-2012
  • driverVersion: 9.18.13.697
  • driverVersion2: 9.18.13.697
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 260)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • extensions.lastAppVersion: 19.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.prefer_10_1: False
  • network.cookie.prefsMigrated: True
  • network.http.accept-encoding: gzip,deflate
  • network.http.max-persistent-connections-per-server: 4
  • places.database.lastMaintenance: 1361663771
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3016 answers

Please type about:crashes into the URL bar and provide us with the 5 latest crash ids.

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Try to update the graphic display driver to the latest version (you seem to have two Nvidia display cards).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

Question owner

Thank you for your replies.

@feer56, when I go to about:crashes none of these crashes is registered, the last logged crash is from 30-01-2013, so FF isn't registering these download crashes hence not sending reports either.

@cor-el, yes I have two NVidia cards, I will update the driver as soon and follow your instructions as soon as I get home.

wolfzert 0 solutions 1 answers

Helpful Reply

Try to disable hardware acceleration in Firefox.

   Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" 
   https://hacks.mozilla.org/2010/09/hardware-acceleration/ 

THANK YOU A LOT cor-el!!!!!!! :D