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Updates fail when McAfee VirusScan is installed ( Prevent Common Standard Protection ) Prevent programs from running from the Temp directory.

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Posted

When Access Protection is enabled under the category "Common Standard Protection", Rule: Prevent common programs from running files from the Temp Directory is enabled. the updates fail.

This rule provides some protection against possible malware execution. However when this rule is enabled FireFox updates fail. We have set exclusions for "updater.exe" but the problem seems to be when FF restarts and the update fails. Is there anyway of finding out what is happening at that point?? as in what FF is doing? The old FF closes and it seems to spawn a fresh "firefox.exe". But the OLD version is still current.

I would like to know if this update process can be identified and with the possibility of excluding what is being blocked so keep the extra security that this rule gives.

When the rule is disabled, FF updates without issue.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • VLC media player Web Plugin 2.0.2
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • SiteAdvisor
  • 5.1.10411.0
  • GEPlugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

{
"application": {
"name": "Firefox",
"version": "18.0.2",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0.2/WINNT/en-US/"
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.browsewithcaret": true,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 4,
"browser.startup.homepage_override.buildID": "20130201065344",
"browser.startup.homepage_override.mstone": "18.0.2",
"extensions.lastAppVersion": "18.0.2",
"font.internaluseonly.changed": false,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_optimal_database_size": 167772160,
"places.history.expiration.transient_current_max_pages": 104858,
"places.database.lastMaintenance": 1361483031,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.migrateFx3Prefs": true,
"security.warn_viewing_mixed": false
},
"graphics": {
"numTotalWindows": 2,
"numAcceleratedWindows": 2,
"windowLayerManagerType": "Direct3D 10",
"adapterDescription": "NVIDIA GeForce 9500 GT",
"adapterVendorID": "0x10de",
"adapterDeviceID": "0x0640",
"adapterRAM": "512",
"adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
"driverVersion": "9.18.13.697",
"driverDate": "10-2-2012",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.1.7601.17789",
"clearTypeParameters": "Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ",
"webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce 9500 GT)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "eBay Sidebar for Firefox",
"version": "2.5.4",
"isActive": true,
"id": "{62760FD6-B943-48C9-AB09-F99C6FE96088}"
},
{
"name": "EPUBReader",
"version": "1.4.2.1",
"isActive": true,
"id": "{5384767E-00D9-40E9-B72F-9CC39D655D6F}"
},
{
"name": "Flash and Video Download",
"version": "1.28",
"isActive": true,
"id": "{bee6eb20-01e0-ebd1-da83-080329fb9a3a}"
},
{
"name": "Open in Private Browsing Mode",
"version": "0.1.1",
"isActive": true,
"id": "jid1-0FHdJAAQ7Nb73Q@jetpack"
},
{
"name": "Skype Click to Call",
"version": "6.6.0.11664",
"isActive": true,
"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
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{
"name": "Troubleshooter",
"version": "1.0a",
"isActive": true,
"id": "troubleshooter@mozilla.org"
},
{
"name": "YouTube to MP3",
"version": "1.2.3",
"isActive": true,
"id": "youtube2mp3@mondayx.de"
},
{
"name": "IDS_SS_NAME",
"version": "IDS_SS_VERSION",
"isActive": false,
"id": "{D19CA586-DD6C-4a0a-96F8-14644F340D60}"
}
]
}