X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

How can I fix the disabled -Clear Search History- in the Tools section?

Posted

I have a MacBook Pro and have just noticed that, as of today 2/15/13, the Form & Search History in the Tools, Clear Search History, section is often lightened/blurred over and its tiny box no longer able to be checked. More importantly, the Clear Search History -itself- is completely disabled and not working. I used it yesterday and it appeared to work fine. I've noticed that there are quite a few reports of this problem occurring with other users, but any and all those who have responded to these reports, with suggestions, are of no help whatsoever, to me, as I cannot understand them. Can someone who is able to give the proper effective advice do s in layman's terms so I can comprehend their instructions, please.  :-) Thank you.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96811 answers

Make sure that you do not run Firefox in (permanent) Private Browsing mode.

  • Firefox > Preferences > Privacy: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"

Question owner

I have never put the browser in "Private Browsing Mode" and don't even know how to do that. My 'Privacy' settings do not even offer the option you quoted. "Tell websites I do not want to be tracked" is check marked and that's the only reference to privacy that my computer's options show. Is that what you mean?

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96811 answers

To see all history and cookie setting select:

  • Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

Question owner

Disregard the former reply that I originally left, in this spot and have deleted, as it doesn't apply any longer. I've detailed why, directly below... Thank you for your kind indulgence. This problem is really driving me batty!!  :-|

Modified by 4Barbara

Question owner

The problem recurred and after verifying I have no add-ons or extensions, since I don't even know what they are, much less know how to use them the "Safe Mode" process wouldn't solve the problem. But at least now i know that the "Clear Recent History," in the Tools tab, works intermittently, but just not consistently. And the "Form & Search History" with tiny box next to it is unchecked and inaccessible (blurred over) sometimes, then appears accessible and check marked on other occasions. A very strange phenomenon...

I have a Mac OS X 10.7.5 system and have no idea where to find the "Profile" to implement the other possible fixes. I am not well enough versed in the technical aspects of this computer to even attempt the frustrating and tricky task of deleting files I haven't a clue where to find unless someone can take me through the process step by step in layman's terms.

There is either a bug in Firefox 19.0, which is very possible considering there are quite a few people who have reported this problem, or perhaps my last update somehow didn't download properly. Is it necessary to trash my current 19.0 version in order to download Firefox, again, or would another download of the same version override the current one?

I'd like to see if that works to resolve the problem, but the first time I tried, a file that I couldn't open ended up on my desktop and I had to move it into the trash, not knowing what else to do with it. It didn't even show up in the trash when I did that???!!! Please provide easy to follow instructions on how to perform the downloading of another 19.0 version to replace my current one. Perhaps that will work. Thanks!  :-)

Modified by 4Barbara