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FF 19 Keeps Crashing

Posted

So I upgraded to FireFox 19. Or at least that's what it says. But now it will not stop crashing. I mean almost continuously. Here are some of reports:

bp-6ac74de0-a017-4ca4-a287-57b532130226 bp-6b299cc7-c0b1-4b0e-8ace-545b52130226 bp-37f2b0bb-5f22-4c5b-8eea-92eb12130226 bp-4f2c491f-2963-4afd-9280-768f92130226 bp-6f288bb5-8b40-4237-b3bc-88f302130226

It has literally crashed 28 times today alone. I'd greatly appreciate some help.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • WildTangent Games App V2 Presence Detector
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.10411.0
  • NPWLPG

Application

  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/

Extensions

  • CouponAmazing 5.0 (couponamazing@jetpack)
  • Troubleshooter 1.0a (troubleshooter@mozilla.org)
  • Norton Toolbar 2013.2.4.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 11.1.1.5 - 2 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6310
  • adapterDescription2:
  • adapterDeviceID: 0x9802
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 384
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16433
  • driverDate: 8-1-2012
  • driverDate2:
  • driverVersion: 8.982.6.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6310)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.warnOnClose: False
  • dom.disable_open_during_load: False
  • extensions.lastAppVersion: 19.0
  • gfx.blacklist.direct2d: 3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1360944476
  • places.history.expiration.transient_current_max_pages: 42842
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.csp.enable: False
  • security.OCSP.enabled: 0
  • security.warn_viewing_mixed: False

Misc

  • User JS: No
  • Accessibility: No
Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Helpful Reply

This crash is due to your graphics card. Our developers are looking into this and working with AMD in getting this resolved. We suggest downgrading to version 18.0.2 so the crashing will stop.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Helpful Reply

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531 (please do not comment in bug reports).

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected.

DTeng 0 solutions 2 answers

I am facing the same problem, like the others. FF 19 keeps on hanging and crashing. I have check it for virus, but found none. What is the problem with Firefox? Now I have install version 20.0 as recommended. Hopefully, it will not crash again. Thank you.

Modified by DTeng

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

DTeng: Please ask a new question.

Thanks!

boggedy 0 solutions 10 answers

OK Here is what I did

1. Installed [http://www.mozilla.org/en-US/firefox/aurora/ Firefox 21 Alpha Firefox 21 Alpha ( known as Aurora) this fixed Firefox issues but I still got crashes. Not browser crashes but system crashes.

2. Then MS released this special patch for AMD Processor systems running Windows 8 64 bit around 10 days back after I gave up on FF19.

http://www.microsoft.com/en-us/download/details.aspx?id=36812

Download that and installed it. Things are much better now. It may even be safe to run 19.0 after you complete step 2 first but i am quite happy with FF21 Alpha now. :)

Modified by boggedy