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Firefox is not supporting MLB Extra Innings....I cannot access through Firefox

Posted

I went through MLB......I can access via Safari bit not Firefox. They say it is your problem. I want this fixed or I will switch my browser preference to something else.

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:19.0) Gecko/20100101 Firefox/19.0

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Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Helpful Reply

Does Websites look wrong or appear differently than they should help? can you give an example link and explain what's not working?

Question owner

This is what I get:

Login

Authentication Error. Please check email and/or password and try again..

Only on Firefox, not Safari.

RM

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

So, it's your username/password being wrong. Are you using a saved password? Password manager - Remember, delete and change saved passwords in Firefox

Question owner

I deleted the old password as you suggested, but am still getting the same message when I try to sign in on Firefox.

Question owner

Please enter the required information below to continue.

   Authentication Error. Please check email and/or password and try again.

I already have an MLB.com account E-Mail Address: Enter Your Password:

Question owner

Hello?

Question owner

HELLO?????????'

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

This is a forum, responses will be delayed, please be patient.

Did you try the steps and solutions at Websites look wrong or appear differently than they should

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96651 answers

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Question owner

Did it all. No help. Same message.

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96651 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.